Hi,
On 17.01.2013 22:06, Hagar Delest wrote:
Le 17/01/2013 03:16, Rob Weir a écrit :
So let's play detective here, and "think like a bug". If something
went wrong, what are likely causes?
I just remember this one on the forum very recently:
http://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=58773
Extensions may be involved, perhaps because of an update process?
I should be able to have access to a crashing profile this weekend
(depends on the weather and the snow on the road...)
Sorry for the long silence.
I got an influenza the 18th which knocked me down for 8 days.
Back in the office last week I need to renew my complete system -
harddisk crash.
Now, back from FOSDEM I am back on this topic.
Here is what I have already figured out about the crashes which seemed
to be caused by a "corrupted" user profile:
A "migrated" OOo 3.3 user profile causes crashes triggered by the update
check for extensions. The update check for extensions is triggered by an
enabled update checked for the application. The internal details are
that a C++ exception is not caught by the program code. The extensions
which are causing the problems are the OOo 3.3 bundled extension which
are three dictionaries. The installation process removes these
extensions which are located in $InstallationFolder/share/extensions/,
but the entries of their existences stored in the user profile survived.
Thus, these extensions are accessed, but are not found. Some program
code reacts on this situation - the faulty code not.
Currently, I have not observed a crash with a new user profile.
I am currently trying to collect "corrupted" user profiles from users
who are reporting such crashes.
I already got two and I had my own one.
If somebody is in contact with such users or have such user profiles at
hand, please share them (if possible).
Best regards, Oliver.
