You should set Remove="Both" in your service control entry. This will help in the cleanup and if any other service happens to share the same name, you remove it.
Mat Skildum Aspect Software direct: 630.227.8534 mobile: 847.909.9921 mathew.skil...@aspect.com -----Original Message----- From: Matthew Dodkins [mailto:matthew.dodk...@gmail.com] Sent: Thursday, March 24, 2011 12:22 PM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Error 1923 upgrading a service When I use the word 'upgrade', I'm simply referring to running a new MSI that is installing the same service (re-installing). Does it matter if I haven't changed the version number? The verbose log doesn't seem to give much more information, it fails with 1923 on the line after "Executing op: Service install". I did search up through the log from that point and didn't find any mention of an "uninstall"... is there something I need to do explicitly to get the installer to remove the previous version of the service first? Thanks, I appreciate the help. Matthew On Thu, Mar 24, 2011 at 4:57 PM, Chad Petersen <chad.peter...@harlandfs.com>wrote: > Is this a major upgrade or a minor upgrade? Sounds like the uninstall > of the older version might not be removing the service. Verbose log > file might be helpful. You can also hit Cancel during an install to > effectively pause it (then hit Resume to continue) to look at the > state of the machine at certain discreet points along the way, like if > the old product gets removed but new files aren't being copied yet, > this can be a good point to pause the install and look in Services.msc > to see the current situation. > > -----Original Message----- > From: Matthew Dodkins [mailto:matthew.dodk...@gmail.com] > Sent: Thursday, March 24, 2011 9:39 AM > To: General discussion for Windows Installer XML toolset. > Subject: Re: [WiX-users] Error 1923 upgrading a service > > Yes, it looks like this :- > > <ServiceControl ID="StartService" Name="My Service Name" Start="Install" > Stop="Both" Remove="Uninstall" Wait="Yes" /> > > Thanks > > > On Thu, Mar 24, 2011 at 3:54 PM, David Watson <dwat...@sdl.com> wrote: > > > Do you have a ServiceControl element that stops the service on > install? > > > > <ServiceControl Name="My Service Name" Stop="Both" Wait=Yes" ... /> > > > > > > > > -----Original Message----- > > From: Matthew Dodkins [mailto:matthew.dodk...@gmail.com] > > Sent: 24 March 2011 10:33 > > To: wix-users@lists.sourceforge.net > > Subject: [WiX-users] Error 1923 upgrading a service > > > > Hi there > > > > I'm having problems upgrading an existing service using my wix > installer. > > i'm getting the 1923 error ("Verify that you have sufficient > privileges to > > install system services."). > > > > This doesn't happen the *first* time I install the service, but when > > I > try > > to upgrade it. > > > > I've searched around and tried a few different things, but nothing > > has solved it so far. > > > > My ServiceInstall looks like this :- > > > > <ServiceInstall Id="ServiceInstaller" Type="ownProcess" Vital="yes" > > Name="My > > Service Name" DisplayName="My Display Name" Description="My > description" > > Start="auto" Account="LocalSystem" ErrorControl="ignore" > Interactive="no"> > > > > I'm logged in as a local administrator. I've tried logging in direct > on the > > machine, not just from remote desktop. I've tried making sure the > > Name attribute in the ServiceInstall tag matches the service name in > > the > service > > code. > > > > If I uninstall the service and run my MSI, it works fine. > > > > Any help would be greatly appreciated. > > > > Thanks! > > > > > ---------------------------------------------------------------------- > -- > ----- > > - > > Enable your software for Intel(R) Active Management Technology to > > meet > the > > growing manageability and security demands of your customers. > Businesses > > are taking advantage of Intel(R) vPro (TM) technology - will your > software > > be a part of the solution? Download the Intel(R) Manageability > > Checker today! http://p.sf.net/sfu/intel-dev2devmar > > _______________________________________________ > > WiX-users mailing list > > WiX-users@lists.sourceforge.net > > https://lists.sourceforge.net/lists/listinfo/wix-users > > SDL PLC confidential, all rights reserved. > > If you are not the intended recipient of this mail SDL requests and > > requires that you delete it without acting upon or copying any of > > its contents, and we further request that you advise us. > > SDL PLC is a public limited company registered in England and Wales. > > Registered number: 02675207. > > Registered address: Globe House, Clivemont Road, Maidenhead, > > Berkshire > SL6 > > 7DY, UK. > > > > > > > > > ---------------------------------------------------------------------- > -- > ------ > > Enable your software for Intel(R) Active Management Technology to > > meet > the > > growing manageability and security demands of your customers. > Businesses > > are taking advantage of Intel(R) vPro (TM) technology - will your > software > > be a part of the solution? Download the Intel(R) Manageability > > Checker today! http://p.sf.net/sfu/intel-dev2devmar > > _______________________________________________ > > WiX-users mailing list > > WiX-users@lists.sourceforge.net > > https://lists.sourceforge.net/lists/listinfo/wix-users > > > ---------------------------------------------------------------------- > -- > ------ > Enable your software for Intel(R) Active Management Technology to meet > the growing manageability and security demands of your customers. > Businesses are taking advantage of Intel(R) vPro (TM) technology - > will your software be a part of the solution? Download the Intel(R) > Manageability Checker today! http://p.sf.net/sfu/intel-dev2devmar > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > > > > > ---------------------------------------------------------------------- > -------- Enable your software for Intel(R) Active Management > Technology to meet the growing manageability and security demands of > your customers. Businesses are taking advantage of Intel(R) vPro (TM) > technology - will your software be a part of the solution? Download > the Intel(R) Manageability Checker today! > http://p.sf.net/sfu/intel-dev2devmar > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > ------------------------------------------------------------------------------ Enable your software for Intel(R) Active Management Technology to meet the growing manageability and security demands of your customers. Businesses are taking advantage of Intel(R) vPro (TM) technology - will your software be a part of the solution? Download the Intel(R) Manageability Checker today! http://p.sf.net/sfu/intel-dev2devmar _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Enable your software for Intel(R) Active Management Technology to meet the growing manageability and security demands of your customers. Businesses are taking advantage of Intel(R) vPro (TM) technology - will your software be a part of the solution? Download the Intel(R) Manageability Checker today! http://p.sf.net/sfu/intel-dev2devmar _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
