Is this a major upgrade or a minor upgrade? Sounds like the uninstall of the older version might not be removing the service. Verbose log file might be helpful. You can also hit Cancel during an install to effectively pause it (then hit Resume to continue) to look at the state of the machine at certain discreet points along the way, like if the old product gets removed but new files aren't being copied yet, this can be a good point to pause the install and look in Services.msc to see the current situation.
-----Original Message----- From: Matthew Dodkins [mailto:matthew.dodk...@gmail.com] Sent: Thursday, March 24, 2011 9:39 AM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Error 1923 upgrading a service Yes, it looks like this :- <ServiceControl ID="StartService" Name="My Service Name" Start="Install" Stop="Both" Remove="Uninstall" Wait="Yes" /> Thanks On Thu, Mar 24, 2011 at 3:54 PM, David Watson <dwat...@sdl.com> wrote: > Do you have a ServiceControl element that stops the service on install? > > <ServiceControl Name="My Service Name" Stop="Both" Wait=Yes" ... /> > > > > -----Original Message----- > From: Matthew Dodkins [mailto:matthew.dodk...@gmail.com] > Sent: 24 March 2011 10:33 > To: wix-users@lists.sourceforge.net > Subject: [WiX-users] Error 1923 upgrading a service > > Hi there > > I'm having problems upgrading an existing service using my wix installer. > i'm getting the 1923 error ("Verify that you have sufficient privileges to > install system services."). > > This doesn't happen the *first* time I install the service, but when I try > to upgrade it. > > I've searched around and tried a few different things, but nothing has > solved it so far. > > My ServiceInstall looks like this :- > > <ServiceInstall Id="ServiceInstaller" Type="ownProcess" Vital="yes" > Name="My > Service Name" DisplayName="My Display Name" Description="My description" > Start="auto" Account="LocalSystem" ErrorControl="ignore" Interactive="no"> > > I'm logged in as a local administrator. I've tried logging in direct on the > machine, not just from remote desktop. I've tried making sure the Name > attribute in the ServiceInstall tag matches the service name in the service > code. > > If I uninstall the service and run my MSI, it works fine. > > Any help would be greatly appreciated. > > Thanks! > > ------------------------------------------------------------------------ ----- > - > Enable your software for Intel(R) Active Management Technology to meet the > growing manageability and security demands of your customers. Businesses > are taking advantage of Intel(R) vPro (TM) technology - will your software > be a part of the solution? Download the Intel(R) Manageability Checker > today! http://p.sf.net/sfu/intel-dev2devmar > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > SDL PLC confidential, all rights reserved. > If you are not the intended recipient of this mail SDL requests and > requires that you delete it without acting upon or copying any of its > contents, and we further request that you advise us. > SDL PLC is a public limited company registered in England and Wales. > Registered number: 02675207. > Registered address: Globe House, Clivemont Road, Maidenhead, Berkshire SL6 > 7DY, UK. > > > > ------------------------------------------------------------------------ ------ > Enable your software for Intel(R) Active Management Technology to meet the > growing manageability and security demands of your customers. Businesses > are taking advantage of Intel(R) vPro (TM) technology - will your software > be a part of the solution? Download the Intel(R) Manageability Checker > today! http://p.sf.net/sfu/intel-dev2devmar > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > ------------------------------------------------------------------------ ------ Enable your software for Intel(R) Active Management Technology to meet the growing manageability and security demands of your customers. Businesses are taking advantage of Intel(R) vPro (TM) technology - will your software be a part of the solution? Download the Intel(R) Manageability Checker today! http://p.sf.net/sfu/intel-dev2devmar _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Enable your software for Intel(R) Active Management Technology to meet the growing manageability and security demands of your customers. Businesses are taking advantage of Intel(R) vPro (TM) technology - will your software be a part of the solution? Download the Intel(R) Manageability Checker today! http://p.sf.net/sfu/intel-dev2devmar _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
