Is the screen recording app on the phone or do you need to download it? 

 

 

From: [email protected] <[email protected]> On Behalf Of Woody 
Anna Dresner
Sent: Monday, March 5, 2018 7:31 AM
To: VIPhone Mailing List <[email protected]>
Subject: Re: Help Needed with Screen Recording not Capturing Audio

 

Hi alan,

 

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

 

Best,

Anna

 

 

 





On Mar 5, 2018, at 9:24 AM, Alan Lemly <[email protected] 
<mailto:[email protected]> > wrote:

 

Hello List,

 

I apologize if this has already been addressed but it wasn't pertinent to me 
then if it has.

 

I'm reporting an issue with one of my apps and their support person has asked 
that I capture a screen recording that plays the video and audio of what I'm 
experiencing. I added the screen recorder control to control center as 
explained in the Apple Support article and used it to record a one plus minute 
session with the app in question. However, when I retrieved and played the 
video from the Photos app, no audio was captured. Is there a bug causing this 
issue or is there some step I omitted that is needed to also capture the audio?

 

I would very much appreciate any assistance so I can submit a recording which 
also contains audio.

 

Alan Lemly

 

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