Sieghard, In addition to force quitting all the aps, the friend should also re-set the network settings in the event the phone is stuck on a data connection.
Kelly On 5/27/15, Sieghard Weitzel <[email protected]> wrote: > Yes, upgrading via iTunes is always a good option and one I often prefer as > I get more feedback as to where the upgrade process is at. > > > > From: [email protected] [mailto:[email protected]] On Behalf > Of Jan Kleinhans > Sent: Wednesday, May 27, 2015 8:10 AM > To: [email protected] > Subject: Re: Problem upgrading iPhone 5s to Ios 8.3 > > > > Hi > > > > Thank you for this. He has 8.2, (if I remember correctly), but can > certainly try that. I suggested further that itunes might be his friend > also. Thanks for all the help in this regard, we can try this. > > > > Regards > > > > Jan > > > > ----- Original Message ----- > > From: Sieghard Weitzel <mailto:[email protected]> > > To: [email protected] <mailto:[email protected]> > > Sent: Wednesday, May 27, 2015 5:05 PM > > Subject: RE: Problem upgrading iPhone 5s to Ios 8.3 > > > > Hi Jan, > > > > This may be a focus issue, in older versions of iOS sometimes buttons which > Voiceover read were not visually on the screen because they were on page 2 > or further. In order to fix this, make sure you do a 3-finger swipe up until > you get to whatever is the last page of the information, in this case the > terms and conditions or whatever. Then find the Agree button again and > double tap it. I believe you may also be able to do a 4-finger tap to move > to the very end of the information which may land you on the Disagree > button, try to swipe left once and double tap. > > > > > > Regards, > > Sieghard > > > > From: [email protected] [mailto:[email protected]] On Behalf > Of Jan Kleinhans > Sent: Wednesday, May 27, 2015 1:46 AM > To: [email protected] > Subject: Problem upgrading iPhone 5s to Ios 8.3 > > > > Hi > > > > I wanted to help a friend of mine to upgrade his 5s to ios 8.3. The update > showed up in the normal way, and all the agree and disagree buttons came > along, but at the very last button you have to agree or disagree to, the > phone will not respond to those buttons. I double tapped on both the > buttons, nothing happening. We restarted the phone, closed all apps out of > the app switcher, and every time the results are the same. I did not > connect it to itunes on my machine, wanted to do it over the air. Any ideas > as to why the phone might not want to respond to those buttons? Result of > all that is that the upgrade can not be performed. Any help will be greatly > appreciated. > > > > Regards > > > > Jan Kleinhans > > -- > The following information is important for all members of the viphone list. > All new members to the this list are moderated by default. If you have any > questions or concerns about the running of this list, or if you feel that a > member's post is inappropriate, please contact the owners or moderators > directly rather than posting on the list itself. 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