Al Franz wrote: > I don't have root level access to my mail server. The WhiteList I added the > name to was via the Horde web mail system, but it did not apply any rule or > negative value to the score for those emails. Only controls to SpamAssassin > I really have access to is what Cpanel gives me. Any ideas would be > helpful.
Really, that sounds like a bug in horde. However, I have absolutely zero knowledge about horde, I only know SpamAssassin and MailScanner. Really, I'd suggest getting in touch with the admin of your mailserver and ask them why the whitelists aren't working. Baring that, you might ask around on a horde related list or check the horde wiki: http://wiki.horde.org/ > > I don't know how the AWL number got so high, since I have always received > lots of email from the address in question (it is my wife). All of a sudden > yesterday they started going into SPAM via SpamAssassin so I am trying to > figure out why? And the reason is the high AWL value apparently. Yes, sounds like somehow your wife managed to send a message with a very high score, and that got averaged in. A long time ago SA's AWL would average in GTUBE scores, and this problem was rather common after someone did a "test message" using GTUBE. However, that's fixed in recent versions of SA. Really, since you're only using SpamAssassin indirectly, I don't think most people here will be able to give you a whole lot of useful advice. This list is mostly mail system admins and people who are actually in full control of their spamassassin setup. While we can help you by explaining how things work, most of our fixes for problems involve adjusting config files or installing new software packages.
