> ----- Original Message ----- > From: "William Stearns" <[EMAIL PROTECTED]> > > > Good afternoon, Raymond, all, > > (Raymond, you probably already know this, but I wanted to quickly > > cover it for other people that may also be considering whether or not to > > use AWL). > > > [SNIP] > > That's a different issue. If the customer used _forward_ rather > > than _bounce_, SA treats the entire message as coming from that email > > address and class B network, so yes, the customer's AWL score will be > > hurt. > > This is why people are encouraged to _bounce_ the original > > message, so the sender email address is still the original one, and then > > won't hurt the customer. > > http://www.stearns.org/doc/spamassassin-setup.current.html#autoreporting > > http://www.stearns.org/doc/spamassassin-setup.current.html#restrictreport > > http://www.stearns.org/doc/spamassassin-setup.current.html#redirect > > Probably unrealistic to expect customers to know how to "bounce" a message. > Much better to simply not spam filter critical e-mail accounts like > postmaster/abuse/support/sales/etc.
Sorry for replying to my own post, but just wanted to also note that many of the most commonly used e-mail clients sadly do not support the bounce feature. Bill
