Is spelling an issue? "unsubscribe" NOT unsubscribe
-----Original Message----- From: Peter Junge [mailto:[email protected]] Sent: Sunday, December 16, 2012 8:37 PM To: [email protected] Subject: Re: Unsubsribe -is- broken Unsubscribing *does* work. As a moderator I have been helping several of those subscribers who complained and it always turned out that they did something wrong. The most common error is trying to unsubscribe with a different email address than that one which is on the list. Furthermore, the moderators are using exactly the same method. Nonetheless, I have just tested the whole cycle with subscribing and unsubscribing an email address and it worked like a charm. Confirming unsubscribing *is* absolutely necessary. It's easy to spoof email addresses, even Google Mail has this feature. This is like a postcard. I may send a postcard with your name on it as a prank and email works in the same way. Best regards, Peter On 12/16/2012 11:50 PM, [email protected] wrote: > > The unsubsribe does not work. This is first of all obvious from the number > of complaints to the list. It is beside the point that the process sometimes > or even usually works. Counting the number of people it works for is > pointless. Instead count the number who have complained. > > The first unsubsribe email works, at least to the point where one receives > the auto confirm. > > That there even is a confirm is madness. It is also quite possibly illegal > as removing oneself from auto mailers has been regulated. From the moment a > user wishes to absent themselves from this list and going forward you are > spam. > > Of course, like all spam the response is "well you signed up". That doesn't > change the fact that you're spamming. > > The auto generated response contains the instruction to reply. When one does > (and the process fails) the result is a parse error at the server resulting > in a auto generated help response. > > My mailer flags the email address on the help page as invalid. I will not > defend my mailer, but simply point out it is vastly deployed. > > It is too much to hope for, I know, that after so many months of complaints > anyone will take the issue seriously. However it is an issue and further > more it seems to be unique to this list. I monitor several other lists with > similar infrastructure and there is never a complaint. > > If someone is willing to do more than shrug I have the following suggestions, > in order of likelihood of success. > 1 lose the two part process notification is enough it's free to sign up. > 2. revamp the confirm message and inductions. > 3. provide a backup html solution. > > > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected] --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
