On Fri, 2024-11-01 at 06:49 -0500, Roger Heflin wrote:
> The company we bought from had the policy that you had to have paid
> support to download firmware updates after the warranty expired.

You'd think (you'd wish) they'd get snared by the original release not
being "fit for purpose" being against several laws that obligated them
to providing something that was, and didn't let them weasel out after
some arbitrary time limit.

We have such laws about real products.  You buy a hammer, it has to do
what a hammer is supposed to do, and last for a reasonable time for
that product at its price.

Similarly, if you buy a database, you ought to be able to expect to do
what a database is supposed to do, and work according to its
instructions...

But if you actually try to pin a supplier down to the laws regarding
faulty products, even when it's demonstrably failing right there in
front of you, them, and witnesses, some companies fight tooth and nail
and blatantly break the law to escape their responsibilities.

Unfortunately everyone's got used to bad software, and computer
hardware, and nobody throws it back at their retailer for a refund.  If
everyone returned dud computing products the same way that they
wouldn't accept a dishwasher that didn't work, they'd actually have to
release properly working products to stay in business.
 
-- 
 
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