On Thu, Oct 31, 2024 at 11:40 PM Tim via users <users@lists.fedoraproject.org> wrote: > > On Thu, 2024-10-31 at 19:16 -0500, Roger Heflin wrote: > > And note I was the person that worked the hard cases for a company > > with > 5,000 licenses, so if most senior linux resource at a company > > with that sort of licenses are getting this story then everyone else > > is screwed.. > > > > All paid gets you is the security updates and other new/package > > updates, the typical support is to blame the customer and give you the > > run around for months and maybe (or maybe not) fix it and/or simply > > hope the customer gives up. For almost everything else you are on > > your own. > > Reminds me of that court case where a business sued a computing company > over a product that never worked right. They *won* their case arguing > that they got the runaround, forever being asked to try updates that > didn't do much good, and, in their view, based on all their prolonged > experience, it was *never* going to get fixed.
In the US, that would likely fall under the Magnuson-Moss Warranty Act and a breach of implied warranty. They are actually quite powerful for folks who know how to use them, like lawyers practicing in consumer protection. Imagine if Subway tried to disclaim warranty by stating their sandwiches were not fit for human consumption (in fine print and low contrast font). The implied warranty ensures it is possible for a consumer who gets food poisoning to state a claim. Also see <https://www.google.com/search?q=implied+warranty+fitness>. Jeff -- _______________________________________________ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
