Ken Corey wrote:

> Bottom Line, you simply can't say "Oh, we have a User Guide, if only
> you'd read it."

That's not what I wrote. My apologies for not being clearer about my intentions.

My question was more in the spirit of usability testing, evaluating not the user but the system.

Your story of your progression through the documentation to find the answer you were looking for was very instructive.

Like any meaty design problem, I don't have a ready answer, nor would I presume to without first gathering user data such as you've provided.

Given the various factors involved, I don't know that there's a simple answer, but I think it's valuable to keep looking for opportunities for improvement.

With other products like HyperCard, and even with LiveCode from some here, the suggestion is "Abandon all vendor resources and rely instead on third-party books."

That may be helpful in some cases, and no doubt books like Colin's will be very valuable, but I think there's a better way. I'm not exactly sure what it is right now, but I've seen this come up over enough years with enough different products that in spite of its pervasiveness it's a problem worth pursuing.

In the meantime, if any others here have anecdotes like Ken's, I don't think anyone would mind if you posted them, ideally with the same level of detail so we can appreciate the "why" behind your steps.

TIA -

--
 Richard Gaskin
 Fourth World
 LiveCode training and consulting: http://www.fourthworld.com
 Webzine for LiveCode developers: http://www.LiveCodeJournal.com
 Follow me on Twitter:  http://twitter.com/FourthWorldSys


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