On 29 July 2011 17:28, alan c <aecl...@candt.waitrose.com> wrote: > On 29/07/11 12:35, Matthew Daubney wrote: >> Hi Alan, >> >> While it is true the general issue has been stated, in order to properly >> assess what that specific user may see as "technical" and "not technical" >> really depends on the person. If we can get together some examples of where >> we have gone wrong we can assess each one and figure out how best to treat >> that kind of situation in the future. I'm more than happy to try and do a >> session at some point with interested peeps on how to deal with different >> levels.of technical people, but before we can quantify where the issue is we >> can't make that decision properly. I'm not saying there isn't a problem, I'm >> asking for more.information to properly assess how we can improve this >> situation. If it didn't come across that way I apllogise. >> >> Thanks, >> >> Matt Daubney > > Hi Mat > Thanks for being so gracious. I think I must have been in particularly > controversial mood. > :-) > alan
Hi Alan, It's ok, just highlights the point that some people understand different things :) I do see your point, and it is very frustrating on both sides of the table because this kind of problem is a _hard_ problem because it involves people. Have you seen the support guidelines we put together a little while ago? https://wiki.ubuntu.com/UKTeam/Support_Guidelines I try to poke people when I see them going against them, but I'm not on IRC very much these days. Hopefully this will poke more people to read them and adopt them :) - Matt Daubney -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
