On 29/07/11 09:51, Barry Drake wrote:
On Fri, 2011-07-29 at 09:12 +0100, alan c wrote:
and gave up. There may be a procedural way to help to avoid this, but
the range of level of support from location of the 'any key' through
to fluent terminal use is vast.
I was very impressed by the support from Virgin broadband. I had
upgraded my non-techie sister to Ubuntu and the ancient USB modem was
unsupported. Virgin kindly agreed to sent a wi-fi router FOC. They
sent a letter with it with setting up instructions, but we couldn't
connect. The support person I spoke to was fantastic. He started
giving very clear instructions in a totally non-technical and very slow
way. As soon as he realised I was a bit more technical, he switched
modes. I'll have to get on IRC and lurk and see if I can emulated this
approach. Maybe I could write a procedure.
Oh, the problem turned out to be that Virgin had written the wrong
password in their letter: the correct one was the old one that we all
knew. Should have had the sense to try it.
And Virgin NEVER said 'we don't support Linux'!!!!
Regards, Barry.
Agreed Barry - that's the sort of thing we always try (and don't always
succeed) - she hasn't turned up this morning when she was supposed to
bring in her laptop - I suspect it's a driver problem on an older
laptop. If/when she does turn up, I'll get more details of when she was
in the channel and what was said.
Should I be sending people to the ubuntu-beginners channel instead?
Paula
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