On 29/07/11 12:35, Matthew Daubney wrote: > Hi Alan, > > While it is true the general issue has been stated, in order to properly > assess what that specific user may see as "technical" and "not technical" > really depends on the person. If we can get together some examples of where > we have gone wrong we can assess each one and figure out how best to treat > that kind of situation in the future. I'm more than happy to try and do a > session at some point with interested peeps on how to deal with different > levels.of technical people, but before we can quantify where the issue is we > can't make that decision properly. I'm not saying there isn't a problem, I'm > asking for more.information to properly assess how we can improve this > situation. If it didn't come across that way I apllogise. > > Thanks, > > Matt Daubney
Hi Mat Thanks for being so gracious. I think I must have been in particularly controversial mood. :-) alan > On Jul 28, 2011 11:44 PM, "alan c" <aecl...@candt.waitrose.com> wrote: >> Mat >> It has been said *clearly* what went wrong! >> >>>> "The chap on the [irc] who's responded to my plea for help has >>>> just given me technical jargon answers I simply don't understand and >>>> he's putting me off Ubuntu." >> >> The subject did not 'understand'. You will not see that from logs, but >> you will get it, and *have* got if from their own quote. >> >> FWIW I am a ferociously active supporter of Ubuntu and currently also >> paid up in FSF, but I have only four times used irc seriously, only >> once every two years on average. I use ubuntuforums very frequently, >> giving and receiving help (more than 1000 posts). [...] -- alan cocks Ubuntu user -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
