On Fri, 2011-07-29 at 09:12 +0100, alan c wrote: > and gave up. There may be a procedural way to help to avoid this, but > the range of level of support from location of the 'any key' through > to fluent terminal use is vast.
I was very impressed by the support from Virgin broadband. I had upgraded my non-techie sister to Ubuntu and the ancient USB modem was unsupported. Virgin kindly agreed to sent a wi-fi router FOC. They sent a letter with it with setting up instructions, but we couldn't connect. The support person I spoke to was fantastic. He started giving very clear instructions in a totally non-technical and very slow way. As soon as he realised I was a bit more technical, he switched modes. I'll have to get on IRC and lurk and see if I can emulated this approach. Maybe I could write a procedure. Oh, the problem turned out to be that Virgin had written the wrong password in their letter: the correct one was the old one that we all knew. Should have had the sense to try it. And Virgin NEVER said 'we don't support Linux'!!!! Regards, Barry. -- Barry Drake is a member of the the Ubuntu Advertising team. http://ubuntuadverts.org/ -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
