Bernard,

how many problems do you have with your phone that require that type of call? 
you can always ask on list if you can update, if you cannot, then you can tell 
whoever you are talking to that updating is not an option and why, then find 
out what they say.

older FW is often blamed you are right, but you can always ask the list, 
usually someone will know if they are talking rubbish or not.


Regards,

Neil Barnfather

Talks List Administrator
Twitter @neilbarnfather

TalkNav is a Nuance, Code Factory and Sendero dealer, for all your
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On 11 Jul 2011, at 12:51, Bernard Hemmings wrote:

When you call support with a problem they always ask if you are running the 
latest firmware if you say you are not then they put the problem down to that 
and they want you to update to see if the problem still exists.

Bernard Hemmings
email: bern...@bhemmings.net
Skype: Bernard Hemmings
Ftp server email: ser...@bhemmings.net
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Mobile: 61-0412177799

----- Original Message ----- From: "Eleanor Burke" <eleanorbu...@btinternet.com>
To: "Talks Mailing List" <talks@talksusers.com>
Sent: Monday, July 11, 2011 9:14 PM
Subject: Re: [Talks] phone update talks vs mobilespeak


> I wonder why people want to update their firmware each time it comes out. 
> Sorry maybe that is stupid, but I can use my N95 still on web, e-mail etc so 
> I could not even think what I would gain by firmware updates.  Then there is 
> my e72, again I would not update the firmware as it is all working fine.  I 
> would suggest firmware updates were only necessary if there was a problem 
> with the phone and it needed updating.
> ----- Original Message ----- From: "Bernard Hemmings" <li...@bhemmings.net>
> To: "Talks Mailing List" <talks@talksusers.com>
> Sent: Monday, July 11, 2011 11:32 AM
> Subject: [Talks] phone update talks vs mobilespeak
> 
> 
>> Well the latest update for the e72 totally removes web access I thought it 
>> only would effect forms to be filled in.  Now when I load the blindsea web 
>> page you are only told how many links and headings there are and nothing 
>> else.
>> So the browser is now totally inaccessible.
>> 
>> The symbol list again no longer works and if you try and select a 
>> punctuation  mark at random the letter i is placed where the punctuation 
>> mark would be.
>> Perhaps I should get my spare e72 out of the box and swap the sim card. I 
>> did not update that phone so it still has the firmware  where the email 
>> spoke normally, the browser was accessible and the symbol list worked. The 
>> only problem I have is my third party apps are licenced for  the handset 
>> that has been updated.
>> I am wondering if phone updates effect mobilespeak in the same way.
>> It seems to be a very risky thing to update your phone if you also use 
>> talks.  Perhaps a talks rep should be advising the list of possible 
>> complecations of implementing newly released updates.  If not the list then 
>> the talks sms news feature should be used for this purpose.
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