[otrs] Download mail POP/IMAP and leave a copy on the server

Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Download mail POP/IMAP and leave a copy on the server

Thanks Gergely, Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai

Re: [otrs] Download mail POP/IMAP and leave a copy on the server

Thanks Gerald, Sometimes you have different scenarios, and this is one of them. So I'm asking in general, how could one download emails from a certain mail account to OTRS, and still leave a copy on the server? Thanks all in advance. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 20

Re: [otrs] Download mail POP/IMAP and leave a copy on the server

Thanks Gergely, I believe you're talking IMAP now and folder subscription, I'll give it a try and come back with the results. Frankly, I've never used Thunderbird with IMAP, only POP. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 3:29 PM, Gergely Polonkai wrote:

Re: [otrs] Download mail POP/IMAP and leave a copy on the server

oading emails and keeping them on the server, please go ahead and tell us.. this could be anything up to script editing. OTRS is great, OTRS is absolutely one of the best, and I'm definitely sticking with it! Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 4:00 PM

[otrs] Adding pictures to previously saved signatures

Dear all, Is there a way to attach a picture, such as the company's logo, to a predefined signature? I found that it's possible only when replying/creating a ticket. Thanks and Best Regards, Muhammad El-Sergani. - OT

[otrs] Can't "Reply All" or "Reply"

g fine, as well as the outgoing (when creating a new outbound email ticket), and I'm using OTRS 3.0.6. Please, your help is very much appreciated. Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage:

[otrs] Tag shortcuts not working, always

Dear all, When creating a signature, using one of the tags, " on behalf of XYZ Company", for example, it doesn't fetch the corresponding values from the system. Is there anything missing? Best Regards, Muha

Re: [otrs] Tag shortcuts not working, always

Nevermind that.. just do an "Erase formatting" and things will run smooth. Best Regards, Muhammad El-Sergani. On Fri, Mar 25, 2011 at 7:12 PM, Muhammad El-Sergani wrote: > Dear all, > > When creating a signature, using one of the tags, > " > on behalf of

Re: [otrs] Can't "Reply All" or "Reply"

Found it, just add a response (or more) in the system Admin tab, and you'll see them. Kinda funny solution though :) Best Regards, Muhammad El-Sergani. On Fri, Mar 25, 2011 at 6:37 PM, Muhammad El-Sergani wrote: > Dear all, > > I'm the root user on an OTRS system, and I c

Re: [otrs] Adding pictures to previously saved signatures

Thanks Shawn, By (2.4 is a must), 3.0+ can't be used?! That's weird. Also, should I give the full server path name to the signature image? Best Regards, Muhammad El-Sergani. On Mon, Mar 28, 2011 at 10:54 AM, Shawn Beasley wrote: > Hello, > > On Mar 24, 2011, at 16:55 ,

Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error

Thanks Saurabh, This should come in very handy... thanks for posting the solution as well. Best Regards, Muhammad El-Sergani. On Mon, Mar 28, 2011 at 6:55 PM, Saurabh Pande wrote: > Hi, > > After a lot of searching, I came across > http://lists.otrs.org/pipermail/otrs/2007-May

Re: [otrs] Trouble installing OTRS 3.0.6 onto CentOS 5.5 / Postgres 8.4: otrs-initial_insert.postgresql.sql contains ISO 8859 data, but database encoding is UTF8

Why not use MySQL? Best Regards, Muhammad El-Sergani. On Tue, Mar 29, 2011 at 11:10 PM, Aleksey Tsalolikhin < atsaloli.t...@gmail.com> wrote: > Hi. I'm trying to install OTRS 3.0.6, and, as the Web-based installer > does not support Postgres, > I am following README.datab

[otrs] Set value for no. of mails to be retrieved everytime

Dear all, How could I set the max no. of emails to be retrieved everytime? Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

Re: [otrs] Set value for no. of mails to be retrieved everytime

Thanks Nils, much appreciated. Best Regards, Muhammad El-Sergani. On Thu, Mar 31, 2011 at 1:02 PM, Nils Leideck wrote: > SysConfig -> Ticket -> Core::PostMaster > > On 31.03.2011, at 13:01, Muhammad El-Sergani wrote: > > How could I set the max no. of emails to b

Re: [otrs] Set value for no. of mails to be retrieved everytime

Nils, I checked this, but couldn't find how to set the maximum number of mails to be fetched via IMAPS or anything. Other "max values" are there, but not what I'm looking for. Could you please be more specific? Best Regards, Muhammad El-Sergani. On Thu, Mar 31, 2011 at

[otrs] Customers with multiple mail addresses

have 3 separate CustomerIDs, and thus, will be dealt with as 3 different customers. Could someone help shed some light please? Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Customers with multiple mail addresses

Exactly James. Thanks and Best Regards, Muhammad El-Sergani. On Thu, Mar 31, 2011 at 9:22 PM, James Roman wrote: > Not sure this is exactly what the original poster is asking. I believe we > have the same issue, but our customers may send mail from their corporate > e-mail,

[otrs] Using Postmaster Message Filter

Hi all, I'm currently working on implementing filters for incoming emails in OTRS 3. If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd? Thanks and Best Reg

[otrs] Edit response header

Hi all, When replying to tickets, using OTRS 3, the system automatically adds: 03/24/2011 18:12 - XYZ wrote: Is there no way to edit this, to include full details, such as those provided when replying using MS Office Outlook for example? Thanks and Best Regards, Muhammad El-Sergani

[otrs] Add pictures to Signatures

Hi all, How can one add a picture to a system signature? I tried a lot of things, but eventually, failed. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Add pictures to Signatures

Thanks Nils, And that means I have to put the full server path-name, and make sure that the user otrs has *at least* read permissions to that file, right? Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 2, 2011 at 2:46 PM, Nils Leideck wrote: > Dear Muhammad, > > On 02.04

Re: [otrs] Edit response header

Thanks Nils, Well, I checked that but couldn't reach anything, I couldn't find where to include the required style. This is what the system uses in its replies: "04/02/2011 08:47 - Muhammad El-Sergani wrote:" And I would like it to reply using the following header: -

Re: [otrs] Add pictures to Signatures

Hi Phil, Thanks for the tip! I'm not familiar *at all* with html tags, that's y my question was rather dumb! Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 3, 2011 at 11:27 AM, Phil Bieber wrote: > Hi Muhammad, > you upload your file to a web server that is a

Re: [otrs] Using Postmaster Message Filter

Thanks Nils, Is there a way to OR them, or is there another way to achieve filters in OR mode? Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 2, 2011 at 2:43 PM, Nils Leideck wrote: > Dear Muhammad, > > On 02.04.2011, at 04:13, Muhammad El-Sergani wrote: > > > If

Re: [otrs] Using Postmaster Message Filter

You know, that would be pretty useful, as one would sometimes need to create a filter "To, From or Cc", instead of 3 separate filters. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 3, 2011 at 12:38 PM, Muhammad El-Sergani wrote: > Thanks Nils, > > Is there a wa

Re: [otrs] Using Postmaster Message Filter

LMHO... No, actually I'm not a developer.. so AND and OR are as far as i can get ;) But if XOR is related in someway to "Stop after match", then I got it no probz ;) Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 3, 2011 at 12:51 PM, Nils Leideck wrote: > Dear

Re: [otrs] Using Postmaster Message Filter

Thanks Gerald, Yeah I believe so, but that's not the case here; I needed to OR From, To or Cc. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 3, 2011 at 2:10 PM, Gerald Young wrote: > You should be able to OR in a single filter. (user1|user2|user3|user4)@ > dom

[otrs] What will happen after "Auto Increment" finishes?

Hi all, Silly question, but definitely running through many heads... If I choose "Autoincrement" for ticket numbering, with a minimum of "5", that means it will start @ 0 (after the systemID), what happens after I reach 9? Thanks and Best Regards,

Re: [otrs] What will happen after "Auto Increment" finishes?

Hi Sune, I believe both emails refer to OTRS 2.4.7, more or less, but not OTRS 3.0 Maybe they've fixed it in the new release? Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 4, 2011 at 10:11 AM, Sune T. Tougaard wrote: > Actually, i still have not found a good explana

Re: [otrs] Agent rights in Admin-Area

Hi Claude, Why doesn't the Admin do that instead? Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 4, 2011 at 9:59 AM, claude wrote: > Hi, > > I would like to know if it's possible for one agent to update Signatures, > Auto Response and Responses but withou

[otrs] What is FreeText and such

Hi all, Can anyone help shed some light as to what exaclty FreeText, and such, are? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

Re: [otrs] Edit response header

Muhammad El-Sergani wrote: > Well, I checked that but couldn't reach anything, I couldn't find where to > include the required style. > > This is what the system uses in its replies: > > "04/02/2011 08:47 - Muhammad El-Sergani wrote:" > >

Re: [otrs] What is FreeText and such

Guys, no replies? Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 7, 2011 at 6:15 PM, Muhammad El-Sergani wrote: > Hi all, > > Can anyone help shed some light as to what exaclty FreeText, and such, are? > > Thanks and Best Regards, > M

Re: [otrs] Edit response header

Thanks Nils, Would it be too much if I ask for the editable variables for this? I'm trying hard to check for that, but to no avail. Any help or pointers would be very highly appreciated. Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 2:14 PM, Nils Leideck wrote:

Re: [otrs] What is FreeText and such

Thanks Steve, And can be used, in which way? Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 1:36 PM, Steve Hall wrote: > User definable fields which you can customise. > > > > Sent from my iPhone > > On 9 Apr 2011, at 12:09, Muhammad El-Sergani

Re: [otrs] Edit response header

gets nothing... Could anyone help with this please? Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 2:39 PM, Muhammad El-Sergani wrote: > Thanks Nils, > > Would it be too much if I ask for the editable variables for this? > I'm trying hard to check for

Re: [otrs] Edit response header

nd Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 4:35 PM, Nils Leideck wrote: > On 09.04.2011, at 16:26, Muhammad El-Sergani wrote: > > > I've been experimenting with the fields, and basically, this is what I've > been able to reach: > > > > • $QDat

[otrs] Edit response header

its standard > configuration and just disable "Ticket::Frontend::Quote”, this will actually > result in a more Outlook’ish answer style (TOFU). > > Cheers, Nils > > On 09.04.2011, at 16:51, Muhammad El-Sergani wrote: > >> Thanks Nils, >> >>

[otrs] How to enable "Ticket Type" feature

Hi all, >From where can I enable the Ticket Type feature, and what use would I gain from that? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.

[otrs] Any other way to notify Agents of a ticket re-opened?

Hi all, Is there any other way to notify Agents that a ticket has been re-opened after being closed, other than creating an Event, and enabling in the Ticket settings re-opening old tickets when replied to after being closed? Thanks and Best Regards, Muhammad El-Sergani

Re: [otrs] Any other way to notify Agents of a ticket re-opened?

Thanks Gerald, yeah I kinda figured so too.. Nils, well, nothing else actually, just thought to make sure there is no configuration setting for that, instead of creating a Events and so on. Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 13, 2011 at 10:52 PM, Gerald Young wrote

[otrs] Customer mail is the agent's

uot;Customer - email external", when it should have been "Agent - email external" Is there anyway, to configure OTRS, such that Agents replying from outside OTRS would be of type "Agent ...", instead of "Customer ..

Re: [otrs] Customer mail is the agent's

2011 at 4:46 AM, Nils Leideck wrote: > > On 14.04.2011, at 10:44, Muhammad El-Sergani wrote: > >> I have a scenario here, and would like to know if there's anyway around it, >> and it goes like this: >> >>       • Company name == example.com >>       •

[otrs] Disable "Ticket Lock"

Hi all, Is there anyway to disable ticket locking in anyway? In other words, just disable the feature. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] Using the mask "*" in PostMaster Filters

ple.com. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Using the mask "*" in PostMaster Filters

Thanks Gerald, I'll give it a shot. On Saturday, April 16, 2011, Gerald Young wrote: > You should be able to do it without *. > > On Sat, Apr 16, 2011 at 5:34 PM, Muhammad El-Sergani > wrote: > Hi all, > > I've been trying to match "From: *@example.com&q

Re: [otrs] Using the mask "*" in PostMaster Filters

Thanks Renee, Gerald, Both are working fine. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 17, 2011 at 5:05 PM, Renée Bäcker < mailinglis...@renee-baecker.de> wrote: > Hi all, > > OTRS is evaluating the postmaster filter as a Perl regular expression > and *@ex

[otrs] Set a CustomerID to old tickets

d/or ideas? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Customer mail is the agent's

Thanks Gergely, That worked out fine, just had to find out how to work out "X-OTRS-ArticleType" and "X-OTRS-SenderType" :) Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 14, 2011 at 8:47 PM, Gergely Polonkai wrote: > One possible solution comes into my min

[otrs] PostMaster filters: X-OTRS-ArticleType & X-OTRS-Type

Hi all, What's the difference between "X-OTRS-ArticleType" and "X-OTRS-Type" in PostMaster Filters? I tried out "X-OTRS-ArticleType", and could set 'email-external' and so on, but what's the other

[otrs] "Pending auto close+" and "Pending auto close-"

the future. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] "Pending auto close+" and "Pending auto close-"

Thanks Marco, Can you help shed some more light about how this goes in general? Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 18, 2011 at 4:06 PM, Marco Vannini wrote: > otrs.PendingJobs.pl in cron > > > On Mon, Apr 18, 2011 at 4:04 PM, Muhammad El-Sergani > wro

Re: [otrs] "Pending auto close+" and "Pending auto close-"

time has expired or not, and then apply the required job, such as closing or sending a reminder. What is the best practice for this? Should I follow this: setting pending dates to 00:00 for example, and set the pending cronjob to run @ 1 0 * * *? Thanks and Best Regards, Muhammad El-Sergani. O

Re: [otrs] "Pending auto close+" and "Pending auto close-"

> On Mon, Apr 18, 2011 at 4:53 PM, Muhammad El-Sergani > wrote: > Thanks Marco, > > This is all very well, and I understand that very well. > > Basically, what you're saying here is this; at 45 */2 * * *, > otrs.PendingsJobs.pl, will run to check all pending tickets,

Re: [otrs] remove html code in answer

gards, Muhammad El-Sergani. On Tue, Apr 19, 2011 at 10:42 AM, wrote: > nobody an idea? > > Or is my question not clear? > > > > BR Jurjen > > > -- > > *From:* jverho...@beckhoff.nl [mailto:jverho...@beckhoff.nl] > *Sent

[otrs] Escalation, and "Notify by"

Hello, I was wondering, could someone explain what "Escalation" in a queue actually does? To whom will the ticket be escalated? Also, what's the "Notify by" option? All I can see are percentages. Thanks and Best Reg

Re: [otrs] Escalation, and "Notify by"

Also, what are "Reminder Tickets", or how can a ticket be placed in that section? Thanks and Best Regards, Muhammad El-Sergani. On Fri, Apr 22, 2011 at 6:50 PM, Muhammad El-Sergani wrote: > Hello, > > I was wondering, could someone explain what "Escalation" in

Re: [otrs] Escalation, and "Notify by"

Thanks Marco, so basically, if I'm not using SLA's, this is just useless? Thanks and Best Regards, Muhammad El-Sergani. On Fri, Apr 22, 2011 at 7:17 PM, Marco Vannini wrote: > escalation put tickets in evindence reflecting a (probably existing) SLA > (service level agreemen

[otrs] Customers - Batch "Add"

Hello, Is there a way to add alot of customers, batched all together, instead of one-by-one? Also, could I for one customer, add more than one email address? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list

[otrs] Disable "Ticket Lock"

Dear all, Is there a way to disable the "Ticket Lock" feature? I fear it's of no real use to us, at the moment. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] OTRS system mail messed up

Hello all, I believe there's a time issue with our OTRS installation, as the time is ahead of the server's time by 1 hour. I have the server set @ GMT, and the customer is @ GMT+2... and the email is sent @ GMT+1... Any help? Thanks and Best Regards, Muhammad

Re: [otrs] OTRS system mail messed up

Thanks Ralf, Apologies, I solved the issue by simply resetting the clock on the server. On Saturday, April 23, 2011, Ralf Hildebrandt wrote: > * Muhammad El-Sergani : >> Hello all, >> >> I believe there's a time issue with our OTRS installation, as the time is >>

Re: [otrs] Disable "Ticket Lock"

I mean like how? :) On Sunday, April 24, 2011, Hugh Kelley wrote: > > > > You can set > > From: Muhammad El-Sergani > Sent: Saturday, April 23, 2011 5:02 PM > To: otrs@otrs.org > Subject: [otrs] Disable "Ticket Lock" > > Dear all, > Is there a wa

Re: [otrs] Customers - Batch "Add"

Thanks Gerald, But I'm not sure I quite understand what you mean.. Could u elaborate more? On Sunday, April 24, 2011, Gerald Young wrote: > Probably the best thing is to link to the database that has the customer > list... > > On Sat, Apr 23, 2011 at 5:00 PM, Muhammad El-

Re: [otrs] Disable "Ticket Lock"

Thanks Hugh, I thought along the same lines you know, but thought to ask if there was a straight option, just to make sure. Thanks for the input, and thanks for your time. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 1:03 AM, Hugh Kelley wrote: > Sorry, allow me

Re: [otrs] Customers with multiple mail addresses

omers DB, but also from collected email addresses... is this possible? Thanks and Best Regards, Muhammad El-Sergani. On Fri, Apr 1, 2011 at 11:00 AM, Michiel Beijen wrote: > Hi James, > > This might help: > > > http://wiki.otrs.org/index.php?title=Store_more_than_one_ema

Re: [otrs] Customers - Batch "Add"

Nothing yet actually.. waiting to see what i can do with OTRS first. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 1:27 AM, Gerald Young wrote: > What holds your customer list? > > > On Sat, Apr 23, 2011 at 6:52 PM, Muhammad El-Sergani > wrote: >

Re: [otrs] Customers - Batch "Add"

to manually add one-by-one. A .csv file would suffice, upload it and let OTRS do the rest. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 1:43 AM, Gerald Young wrote: > I'll wait until you actually implement OTRS to respond, then. :) > > > On Sat, Apr

[otrs] Support for Auto-Address-Complete

to complete, as this email is not assigned to any pre-configured customer. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] Disable "Ticket Lock"

Hello all, Just wanted to add in a little thing, u can actually disable the Locking feature, by simply changing all "RequiredLock" in all necessary settings to No instead of the default Yes. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 1:11 AM, Muhammad

Re: [otrs] Customers - Batch "Add"

Thanks Gerald, I'll make sure to check it out! Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 3:37 AM, Gerald Young wrote: > > The following script does not do what you want, but can probably be adapted > to work with customers > /otrs/scripts/syn

[otrs] Set default font for any text input

Hi all, Is there a way to set a default font, and size, for any text input in OTRS? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

Re: [otrs] Customers - Batch "Add"

For all those who want the same... you can export your address book using Thundebird, into CSV, modify the script, or create your own containing the correct SQL statements, and you've got what you want :) Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 3:44 AM, Muh

Re: [otrs] Customers - Batch "Add"

Just to make sure... If I add through the backend, directly to MySQL, do I have to populate customer_preferences as well, even if I'm not giving actual customer access? Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 4:08 AM, Muhammad El-Sergani wrote: > For a

Re: [otrs] Customers - Batch "Add"

Thanks Gerald, can you point me in the correct direction? where can i find the API's? Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 7:14 PM, Gerald Young wrote: > If you aren't using the API, there is no way to verify what you're doing is > corre

Re: [otrs] Customers - Batch "Add"

hmff... that was pretty helpful... Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 8:38 PM, Gerald Young wrote: > http://dev.otrs.org > > > On Sun, Apr 24, 2011 at 1:27 PM, Muhammad El-Sergani > wrote: > >> Thanks Gerald, >> >> can y

Re: [otrs] Customers - Batch "Add"

http://forums.otrs.org/viewtopic.php?f=53&t=6735 Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 9:42 PM, Muhammad El-Sergani wrote: > hmff... that was pretty helpful... > > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Sun,

[otrs] How to reset Ticket counters

Hi all, How can I reset ticket counters? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

Re: [otrs] How to reset Ticket counters

Thanks Oliver, Just made a cronjob that would rest the counter, once every month. Thanks and Best Regards, Muhammad El-Sergani. 2011/4/25 Oliver Methfessel [MC] > Hi Muhammad, > > Am 25.04.2011 00:06, schrieb Muhammad El-Sergani: > > > > How can I reset ticket count

Re: [otrs] How to reset Ticket counters

that would look as I would be maintaining the length. I didn't know that stats check the counter?! Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 25, 2011 at 1:33 PM, Phil Bieber wrote: > Hi Muhammad, > just out of curiosity, why would you do that? > Any ticket older t

Re: [otrs] How to reset Ticket counters

I don't think duplicates will take place, as it's a "Date" type, in other words, as long as it doesn't reset during the same day, it's ok... or so I believe. Guys let me know if I'm heading the wrong way please. Thanks and Best Regards, Muhammad El-Sergani.

Re: [otrs] How to reset Ticket counters

Thanks Oliver, I've done so. Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 25, 2011 at 4:36 PM, Oliver Methfessel [MC] < li...@methfessel-computers.de> wrote: > Hi Muhammaad, > > Am 25.04.2011 16:29, schrieb Muhammad El-Sergani: > > Well, being new in ge

[otrs] How to split a ticket

Hi all, I know how to merge two or more tickets, working fine. How can I split one that I accidentally merged? i.e. undo the mistake ... Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http

[otrs] OTRS iPhone

Hi all, I'm not able to get the iPhone app to work, it's looking for a JSON interface. What's that? -- Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] OTRS iPhone

Sorry got it guys :) On Monday, April 25, 2011, Muhammad El-Sergani wrote: > Hi all, > > I'm not able to get the iPhone app to work, it's looking for a JSON > interface. What's that? > > -- > > Thanks and Best Regards, > Muhammad El-Sergani. > --

[otrs] OTRS iPhone

expose it through your firewall for > the iPhone app to be able to communicate with the server (or - use the > iPhone over internal wireless) > > Good luck! > > Nathan Campbell > > > On 4/25/11 1:20 PM, "Muhammad El-Sergani" wrote: > >>Hi all, >

[otrs] Access via POP

problem is this. When mail's accessed by OTRS first, no problem, both will have a copy of the email. But when accessed through Thunderbird first, OTRS can't pull the email then. Does anybody know of a fix for this? -- Thanks and Best Regards,

Re: [otrs] How to split a ticket

Guys? Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 25, 2011 at 5:13 PM, Muhammad El-Sergani wrote: > Hi all, > > I know how to merge two or more tickets, working fine. > > How can I split one that I accidentally merged? i.e. undo the mistake ... > > Th

Re: [otrs] How to split a ticket

Yeah, but i found some strange stuff actually... like y does OTRS create a Phone ticket then?! Thanks and Best Regards, Muhammad El-Sergani. On Tue, Apr 26, 2011 at 3:53 PM, Grzella, Mark wrote: > Thought about using the button “split” ? > > > > mit freundlichen Grüßen > &g

Re: [otrs] How to split a ticket

aße 104, 44799 Bochum > Tel.: 02 34/97 60 - 404 > mgrze...@studienkreis.de > www.studienkreis.deAG Bochum HRB 4581 > Geschäftsführer: > Franz Dahlmanns > Bernd Kreissig (Sprecher) > Bastian Schmidt-Faber Von: otrs-boun...@otrs.org > [mailto:otrs-boun...@otrs.org] Im Auftrag v

[otrs] Open Tickets - Sort by last event

s are not aware of that. Is there anyway to go around this? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Response and Signature

s and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Open Tickets - Sort by last event

What's meant here is how to re-sort tickets in the "Open" box from the dashboard? Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 27, 2011 at 3:55 PM, Muhammad El-Sergani wrote: > Hi all, > > I'm trying to get the Open Tickets in the Dashboard to display

[otrs] Change the default OTRS cronjobs

Hi all, Is there a way to edit the default cronjobs? Whenever the system is restarted for any reason, the $HOME/bin/otrs.PostMasterMailbox.pl line is back to */10. Any hints? Thanks and Best Regards, Muhammad El-Sergani. - OTRS

[otrs] Problem - Pending date for Open tickets

help guide? I already restarted OTRS in hopes that it might resolve the issue, but to no avail. Thanks and Best Regards, Muhammad El-Sergani. <><>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] Add "Pending tickets" to Dashboard

Hi all, Is there a way to add Pending auto close tickets to the dashboard as well as Reminder tickets? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Change the default OTRS cronjobs

No problem, got it... For those who don't know, edit var/cron/postmaster_mailbox Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 28, 2011 at 12:31 PM, Muhammad El-Sergani wrote: > Hi all, > > Is there a way to edit the default cronjobs? Whenever the system is >

Re: [otrs] Font Formatting In Notification Management?

Yeah... I know what you mean, i have customer Event Notifications configured, and apparently they are sent a s plain text or so, no images etc... If anyone has a solution, that would be great! Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 28, 2011 at 4:56 PM, Gadow, Shawn wrote

Re: [otrs] Add "Pending tickets" to Dashboard

Guys? No thoughts? On Thursday, April 28, 2011, Muhammad El-Sergani wrote: > Hi all, > > Is there a way to add Pending auto close tickets to the dashboard as well as > Reminder tickets? > Thanks and Best Regards, > Muhammad El-Sergani. > > > -- Thanks and Best R

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