Thanks Hugh, I thought along the same lines you know, but thought to ask if there was a straight option, just to make sure. Thanks for the input, and thanks for your time.
Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 1:03 AM, Hugh Kelley <hugh.kel...@gmail.com> wrote: > Sorry, allow me to finish that thought. You can turn the lock time down > on a per queue basis. > > Setting the timeout to a very low number causes tickets to unlock very > quickly. We keep ours at 15 minutes. > > Hugh > From: Muhammad El-Sergani > Sent: Saturday, April 23, 2011 6:51 PM > To: Hugh Kelley > Cc: otrs@otrs.org > Subject: Re: Disable "Ticket Lock" > I mean like how? :) > > On Sunday, April 24, 2011, Hugh Kelley <hugh.kel...@gmail.com> wrote: > > > > > > > > You can set > > > > From: Muhammad El-Sergani > > Sent: Saturday, April 23, 2011 5:02 PM > > To: otrs@otrs.org > > Subject: [otrs] Disable "Ticket Lock" > > > > Dear all, > > Is there a way to disable the "Ticket Lock" feature? I fear it's of no > real use to us, at the moment. > > > > Thanks and Best Regards, > > Muhammad El-Sergani. > > > > > > -- > > Thanks and Best Regards, > Muhammad El-Sergani. >
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