Good point Gerald, dunno how that skipped my mind. On Thursday, April 14, 2011, Gerald Young <cryth...@gmail.com> wrote: > As well, that's considered inherently insecure, because > scriptkid...@spammrs.r.us can also spoof "from" as "From: m...@example.com" > > On Thu, Apr 14, 2011 at 4:46 AM, Nils Leideck <nils.leid...@leidex.net> wrote: > > On 14.04.2011, at 10:44, Muhammad El-Sergani wrote: > >> I have a scenario here, and would like to know if there's anyway around it, >> and it goes like this: >> >> • Company name == example.com >> • Agents are == Mike, John and Jack >> • Customer company == not-example.com >> • A customer employee files a trouble ticket, using his email account >> == whoe...@not-example.com >> • Agent Mike responds from OTRS, using the system's email address == >> supp...@example.com, and leaves the office >> • Customer employee responds back, requesting further info or an ETA, >> or whatever... >> • Agent Mike responds back from his cell phone or whatsoever, using >> his own mail account m...@example.com >> • OTRS is clever enough to understand that all above 4 emails should >> be grouped under the same ticket #, as they all have the same hook, and TT # >> • BUT, when viewing the ticket itself, Mike's last email is of Type >> "Customer - email external", when it should have been "Agent - email >> external" >> Is there anyway, to configure OTRS, such that Agents replying from outside >> OTRS would be of type "Agent ...", instead of "Customer ..."?? > > No, not yet. > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >
-- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
