[otrs] how to limit the number of ticket for a customer

Hi all I'd like to set a maximum number of ticket that a customer can open. Different customers with different limits Is it possible? regards Marco Borsani Technical Delivery Manager Datacenter Division L.S. Advanced Software Srl Via San Vincenzo, 2 16121 Genova Italy Phone +39 010 57

[otrs] OTRS email to root user

Hi all, Often my root user receives this email: -- ERROR: OTRS-otrs.GenericAgent.pl-70 Perl: 5.10.1 OS: linux Time: Tue Nov 18 12:00:02 2014 Message: No TypeID for 1 found! Traceback (18779): Module: Kernel::System::Type::TypeLookup (OTRS 3.3.9) Line: 383 Module: Kernel::System::

[otrs] OTRS: Agent Notifications

Hi all I am newbie in OTRS, I don't find a solution to send an email to the queue agents when one of them add a note to a ticket. I supposed "Agent Notifications" should do this, but nothing arrive. How can I do it ? Regards Marco Borsani Technical Delivery Manager Datacent

[otrs] R: OTRS: Agent Notifications

Gerald Young Inviato: martedì 18 novembre 2014 18:08 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] OTRS: Agent Notifications Notes attached to tickets will notify the owner of the ticket if locked. On Tue, Nov 18, 2014 at 11:30 AM, Marco Borsani mailto:marco.bors...@lsweb.it

[otrs] R: R: OTRS: Agent Notifications

quot; from "Notification Management". Navigation path: Admin->Ticket Settings->Notifications(Event) Best Regards, Sujeeva Tissaarachchi  -------- On Wed, 19/11/14, Marco Borsani wrote: Subject: [otrs] R: OTRS: Agent Notifications To: &qu

[otrs] upgrade from 3.3.10 to 4.0.2

Hi all I am following the manual, but at the end I have some problems with the httpd restart. It fails due the perl Apache2::Return (Can't locate Apache2/Reload.pm), but when I try to install it (like suggest form the otrs.CheckModules.pl) with "yum install perl(Apache2::Reload)" I don't find

[otrs] R: upgrade from 3.3.10 to 4.0.2

I know, I search the rpm file but I did not find that one for Centos 6.5 -Messaggio originale- Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Sander Goudswaard Inviato: giovedì 4 dicembre 2014 15:07 A: 'User questions and discussions about OTRS.' Oggetto: Re: [otrs]

[otrs] R: upgrade from 3.3.10 to 4.0.2

...@otrs.org] Per conto di Marco Borsani Inviato: giovedì 4 dicembre 2014 15:11 A: User questions and discussions about OTRS. Oggetto: [otrs] R: upgrade from 3.3.10 to 4.0.2 I know, I search the rpm file but I did not find that one for Centos 6.5 -Messaggio originale- Da: otrs-boun...@otrs.org

[otrs] R: : R: upgrade from 3.3.10 to 4.0.2

3.3.10 to 4.0.2 Hi, 04/12/2014 15:21 - Marco Borsani wrote: (...) I know, I search the rpm file but I did not find that one for Centos 6.5 what about using EPEL as it is in documentation? http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installation-on-centos -- Florian

[otrs] Problem with date/time in dashboard

Hi all I am testing our OTRS system. This morning I received few escalation mails at 08:00 am, but in the dashboard I read 09:00 am. System time is correct (UTC+1/CET). OTRS config has UTC+1 both in Core::Time and Core::Time::Calendar1 Any idea ? Regards Marco Borsani Technical Delivery

[otrs] OTRS ticket dashboard time

Hello I don't understand why the date of OTRS server is correct (Wed Feb 4 16:56:33 CET 2015) , but the time shown in the tickets inside the dashboard is an hour ahead. Regards Marco - OTRS mailing list: otrs - Webpage: http:/