Hi I already create some events in "Admin->Ticket Settings->Notifications(Event)", but It seems they are completely independent from the "Agent Notifications".
Right now I do not understand the differences between those features... Regards -----Messaggio originale----- Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Sujeeva Tissaarachchi Inviato: mercoledì 19 novembre 2014 10:30 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] R: OTRS: Agent Notifications Hi Marco, You have to activate the "Agent Notification" from "Notification Management". Navigation path: Admin->Ticket Settings->Notifications(Event) Best Regards, Sujeeva Tissaarachchi -------------------------------------------- On Wed, 19/11/14, Marco Borsani <marco.bors...@lsweb.it> wrote: Subject: [otrs] R: OTRS: Agent Notifications To: "User questions and discussions about OTRS." <otrs@otrs.org> Received: Wednesday, 19 November, 2014, 7:42 PM #yiv3184939106 #yiv3184939106 -- _filtered #yiv3184939106 {panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv3184939106 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;} _filtered #yiv3184939106 {font-family:Verdana;panose-1:2 11 6 4 3 5 4 4 2 4;} #yiv3184939106 #yiv3184939106 p.yiv3184939106MsoNormal, #yiv3184939106 li.yiv3184939106MsoNormal, #yiv3184939106 div.yiv3184939106MsoNormal {margin:0cm;margin-bottom:.0001pt;font-size:12.0pt;} #yiv3184939106 a:link, #yiv3184939106 span.yiv3184939106MsoHyperlink {color:blue;text-decoration:underline;} #yiv3184939106 a:visited, #yiv3184939106 span.yiv3184939106MsoHyperlinkFollowed {color:purple;text-decoration:underline;} #yiv3184939106 span.yiv3184939106StileMessaggioDiPostaElettronica17 {color:#1F497D;} #yiv3184939106 .yiv3184939106MsoChpDefault {} _filtered #yiv3184939106 {margin:70.85pt 2.0cm 2.0cm 2.0cm;} #yiv3184939106 div.yiv3184939106WordSection1 {} #yiv3184939106 Do you mean that all the Agent Notifications arrive only to the ticket owner when it is locked but to all agents in the queue if the ticke t is unlocked ? Same behaviour for the other cases (not only for the note add) ? Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Gerald Young Inviato: martedì 18 novembre 2014 18:08 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] OTRS: Agent Notifications Notes attached to tickets will notify the owner of the ticket if locked. On Tue, Nov 18, 2014 at 11:30 AM, Marco Borsani <marco.bors...@lsweb.it> wrote: Hi all I am newbie in OTRS, I don’t find a solution to send an email to the queue agents when one of them add a note to a ticket. I supposed “Agent Notifications” should do this, but nothing arrive. How can I do it ? Regards Marco Borsani Technical Delivery Manager Datacenter Division L.S. Advanced Software Srl --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- This message has been checked by ESVA and is believed to be clean. -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- This message was scanned by ESVA and is believed to be clean. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
