Hi all I am newbie in OTRS, I don't find a solution to send an email to the queue agents when one of them add a note to a ticket. I supposed "Agent Notifications" should do this, but nothing arrive.
How can I do it ? Regards Marco Borsani Technical Delivery Manager Datacenter Division L.S. Advanced Software Srl [marchio-LS_piccolo] [logo_hakatech_2]
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