Do you mean that all the Agent Notifications arrive only to the ticket owner when it is locked but to all agents in the queue if the ticke t is unlocked ? Same behaviour for the other cases (not only for the note add) ?
Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Gerald Young Inviato: martedì 18 novembre 2014 18:08 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] OTRS: Agent Notifications Notes attached to tickets will notify the owner of the ticket if locked. On Tue, Nov 18, 2014 at 11:30 AM, Marco Borsani <marco.bors...@lsweb.it<mailto:marco.bors...@lsweb.it>> wrote: Hi all I am newbie in OTRS, I don’t find a solution to send an email to the queue agents when one of them add a note to a ticket. I supposed “Agent Notifications” should do this, but nothing arrive. How can I do it ? Regards Marco Borsani Technical Delivery Manager Datacenter Division L.S. Advanced Software Srl [marchio-LS_piccolo] [logo_hakatech_2] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- This message has been checked by ESVA and is believed to be clean.
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