[otrs] Copy paste not working

Hi All This is my first mail to this group :) I upgraded our company NetBSD 4.0 Unit which was running OTRS ver 2.4 to Ubuntu 12.04 server ver 3.2.2 OTRS and I have seen a huge improvement in usability. I also added the FAQ module which I am actively using. Great Job! One question:

[otrs] copy paste not working

Hi All This is my first mail to this group :) I upgraded our company NetBSD 4.0 Unit which was running OTRS ver 2.4 to Ubuntu 12.04 server ver 3.2.2 OTRS and I have seen a huge improvement in usability. I also added the FAQ module which I am actively using. Great Job! One question:

Re: [otrs] copy paste not working

Behalf Of Florian Edlhuber Sent: 10 April 2013 01:36 PM To: otrs@otrs.org Subject: Re: [otrs] copy paste not working Hi, 10.04.2013 12:15 - Jason Marshall schrieb: > I am not able to copy and paste in OTRS. I get a browser permissions error. > I loaded OTRS 3.2.4 on a VM Windows unit an

[otrs] Changing the Ticket Dashboard

dashboard view. :) Kind Regards Jason Marshall Cathexis Technologies <http://www.cathexis.co.za> www.cathexis.co.za +27(0)87 2301081 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pip

Re: [otrs] Changing the Ticket Dashboard

board information to reflect more Customer information, but this is what's available in core. On Thu, Apr 11, 2013 at 8:11 AM, Jason Marshall mailto:jas...@cat.co.za> > wrote: Hi All How can I customize the ticket Dashboard? I would like to add the customer details in there

[otrs] fully-qualified hostname issue

Hi All I am running OTRS version 3.2.2 on Ubuntu 12.04 Server. I have an issue with mails going out to some client. I suspect their mailers are doing a DNS lookup or verifying for a valid or FSDN from/return address. When I mail the clients from my own mail client (outlook or thunder

Re: [otrs] fully-qualified hostname issue

] fully-qualified hostname issue How is OTRS configured to deliver email? Sendmail or SMTP? Steve On 25 June 2013 14:46, Jason Marshall wrote: > > > Hi All > > > > I am running OTRS version 3.2.2 on Ubuntu 12.04 Server. > > > > I have an issue with mails going ou

Re: [otrs] fully-qualified hostname issue

: 25 June 2013 03:51 PM To: jas...@cat.co.za; User questions and discussions about OTRS. Subject: Re: [otrs] fully-qualified hostname issue How is OTRS configured to deliver email? Sendmail or SMTP? Steve On 25 June 2013 14:46, Jason Marshall wrote: > > > Hi All > > > > I am

Re: [otrs] Survey add on module

d not entering data into the OTRS system. I would rather work on an average to get a more accurate figure per customer over a defined period. Kind Regards, Jason Marshall - OTRS mailing list: otrs - Webpage: http://otr

Re: [otrs] Survey add on module

t with the ticket instead of customers. Kind regards Johannes Hoerburger Am 24.02.2014 um 11:14 schrieb Jason Marshall : > Hi All > > I would like to use the survey add on for my own support people who handled or interfaced with our customers. So the survey is not going out to the customers