Hi All
I would like to use the survey add on for my own support people who handled or interfaced with our customers. So the survey is not going out to the customers, but to the person who dealt with the support ticket. I also want to do this for our RMA queue. I would like to ask my guys 4 questions to rate the customer's support level in order to provide the customer accurate channel partner discounts. Can this be done? Any other add on module that might get me closer to the above. I know I can do time accounting, but I think we have too many support staff on the field not entering data into the OTRS system. I would rather work on an average to get a more accurate figure per customer over a defined period. Kind Regards, Jason Marshall
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
