Hi Steven Thanks, I think I found the problem.
In the postfix config file (/etc/postfix/main.cf) there is a $myhostname variable that needs to be assigned to a FQDN. It was pointing to my unit name. Regards Jason -----Original Message----- From: Steven Carr [mailto:sjc...@gmail.com] Sent: 25 June 2013 03:51 PM To: jas...@cat.co.za; User questions and discussions about OTRS. Subject: Re: [otrs] fully-qualified hostname issue How is OTRS configured to deliver email? Sendmail or SMTP? Steve On 25 June 2013 14:46, Jason Marshall <jas...@cat.co.za> wrote: > > > Hi All > > > > I am running OTRS version 3.2.2 on Ubuntu 12.04 Server. > > > > I have an issue with mails going out to some client. I suspect their > mailers are doing a DNS lookup or verifying for a valid or FSDN from/return > address. > > > > When I mail the clients from my own mail client (outlook or > thunderbird) it works fine. > > When I respond to the client from OTRS the mails are rejected by the > remote mailer. See error below: > > > > ---------------------------------------------------------------------- > -------------------------------------- > <ettiene.vanderw...@axis.com>: host anubis.se.axis.com[195.60.68.12] said: > 504 > 5.5.2 <Ubuntu-OTRS>: Helo command rejected: need fully-qualified > hostname > (in reply to RCPT TO command) > > ---------------------------------------------------------------------- > ------------------------------------ > > I tried changing the actual Ubuntu host name to a FQDN but it still > does not work. > > I tried looked in the admin - framework settings for any way of > sending mails out with ha FSQN but I cannot find any settings there. > > > > Our mailer has a valid MX record, so I am not sure where to start looking. > > > > If any person can direct me in the right direction I would highly > appreciate it. > > > > Kind Regards > Jason > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
