Hi All
I am running OTRS version 3.2.2 on Ubuntu 12.04 Server. I have an issue with mails going out to some client. I suspect their mailers are doing a DNS lookup or verifying for a valid or FSDN from/return address. When I mail the clients from my own mail client (outlook or thunderbird) it works fine. When I respond to the client from OTRS the mails are rejected by the remote mailer. See error below: ---------------------------------------------------------------------------- -------------------------------- <ettiene.vanderw...@axis.com <mailto:ettiene.vanderw...@axis.com> >: host anubis.se.axis.com[195.60.68.12] said: 504 5.5.2 <Ubuntu-OTRS>: Helo command rejected: need fully-qualified hostname (in reply to RCPT TO command) ---------------------------------------------------------------------------- ------------------------------ I tried changing the actual Ubuntu host name to a FQDN but it still does not work. I tried looked in the admin - framework settings for any way of sending mails out with ha FSQN but I cannot find any settings there. Our mailer has a valid MX record, so I am not sure where to start looking. If any person can direct me in the right direction I would highly appreciate it. Kind Regards Jason
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