You can also create a generic agent to do this.
That's what I use for spam e-mails :)
AJ
From: Rohit mailto:rohit.si...@rsgss.com>>
Reply-To: "User questions and discussions about OTRS."
mailto:otrs@otrs.org>>
Date: Thu, 16 Jun 2011 10:49:44 +0530
To: "User questions and discussions about OTRS."
I've noticed this issue with my 3.0.4 install as well.
Both the tickets are present in the subject line in those cases.
Thanks,
AJ
From: xxx mailto:xwel...@163.com>>
Reply-To: "User questions and discussions about OTRS."
mailto:otrs@otrs.org>>
Date: Mon, 20 Jun 2011 23:18:21 +0800
To: "User ques
questions and discussions about OTRS."
mailto:otrs@otrs.org>>
Subject: Re: [otrs] create a new ticket for reply of one ticket, not follow up
AJ,
do you know how to resolve this problem?
Thanks
At 2011-06-20，"Anant Jain"
mailto:anant.j...@inmobi.com>> wrote:
I'
Not always. But fairly frequently.
AJ
--
Sent from my BlackBerry on Airtel
- Original Message -
From: Nils Leideck [mailto:nils.leid...@leidex.net]
Sent: Wednesday, June 22, 2011 12:46 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] create a new ticket for reply of
Sometimes they are closed sometimes they are not.
We allow follow ups to closed tickets which then reopen.
Thanks,
AJ
On 6/22/11 5:22 PM, "Renée Bäcker" wrote:
>Is the original ticket in a "closed" state? If so, do you allow
>followups for closed tickets?
>
>
In a similar manner, when members from within the organization send e-mails
with attachment, they do not show up in OTRS (even if the OTRS e-mail address
is in the to field or the only recipient) but when folks from other
organization/webmail Ids send attachments, they show up fine in OTRS.
Ha
Why are we getting this spam? Or is this normal?
AJ
--
Sent from my BlackBerry on Airtel
From: KIRAN IT [mailto:kiran14...@gmail.com]
Sent: Saturday, July 02, 2011 03:14 PM
To: otrs@otrs.org
Subject: [otrs] [Ticket #976] convert email to ticket
On Jul 02, 2011 @ 03:11 pm, dm_jang...@equifax.co
A couple of times, I've merged tickets to the wrong parent ticket. Is
there anyway to unmerge those tickets?
Split is not very useful as it does not "cleave" the ticket but simply
creates a new ticket with the old articles still remaining.
The link delete option only deletes the link but does not p
Hi,
I'd like to know if it is possible to add more information to a ticket
from external tools.
Like for example, if a ticket is related to a bug, we'd like to add a bug
id/number to the ticket somehow.
Or perhaps customer information (the OTRS install is not visible to the
customers) for data ana
Hi,
I've noticed a very peculiar problem with my OTRS setup. We have OTRS
setup to retrieve e-mails from a single e-mail address for our
organization.
Customer from all over the world contact us through that e-mail address.
One issue I've noticed is that when customer with Chinese or Japanese
cha
Hi All,
Has anyone else faced this issue? Any known fixes for this?
On 7/7/11 9:25 AM, "Anant Jain" wrote:
>Hi,
>
>I've noticed a very peculiar problem with my OTRS setup. We have OTRS
>setup to retrieve e-mails from a single e-mail address for our
>organizatio
I'd be interested in implementing TinyMCE as well. :D
AJ
On 7/28/11 1:28 PM, "jan.dre...@bertelsmann.de"
wrote:
>Hi Philippe,
>
>you won't by chance publish a diff/patch/howto for your modifications?!
>
>Regards
>Jan Dreyer
>
>
>-Ursprüngliche Nachricht-
>Von: otrs-boun...@otrs.org [mai
Hi,
I noticed this Notification in the "Agent Notification" screen of the
admin. Can someone help in using this?
The end goal is that I (OTRS manager/admin) should receive an e-mail
notification for any ticket escalation due to non action/updation by the
agents.
Thanks,
AJ
_
nd specifically through the archives) but was unable to locate the
correct thread.
Thanks,
AJ
On 9/22/11 6:01 PM, "Ugo Bellavance" wrote:
>Le 2011-09-21 04:10, Anant Jain a écrit :
>> Hi,
>>
>> I noticed this Notification in the "Agent Notification" screen
granular escalation notifications
>
>http://www.otrs.com/solutions/subscriptions/feature-add-ons/
>
>On 23.09.2011, at 06:39, Anant Jain wrote:
>
>> I've not been able to get the notifications for even the agents (I'm
>>both owner and responsible for a few tickets
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