In a similar manner, when members from within the organization send e-mails with attachment, they do not show up in OTRS (even if the OTRS e-mail address is in the to field or the only recipient) but when folks from other organization/webmail Ids send attachments, they show up fine in OTRS.
Has anyone else experienced this? Thanks, AJ From: Lars Jørgensen <l...@kb.dk<mailto:l...@kb.dk>> Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org<mailto:otrs@otrs.org>> Date: Thu, 30 Jun 2011 12:44:04 +0000 To: "'User questions and discussions about OTRS.'" <otrs@otrs.org<mailto:otrs@otrs.org>> Subject: [otrs] CC to OTRS with attachments Hi, When a customer sends an email to another person and Cc's OTRS to also create a ticket, attachments to that email does not appear in OTRS. Before I file a bug on this, I would like to know if this is intended behaviour? -- Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.
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