Not always. But fairly frequently. AJ -- Sent from my BlackBerry on Airtel
----- Original Message ----- From: Nils Leideck [mailto:nils.leid...@leidex.net] Sent: Wednesday, June 22, 2011 12:46 AM To: User questions and discussions about OTRS. <otrs@otrs.org> Subject: Re: [otrs] create a new ticket for reply of one ticket, not follow up Dear both, >> Sometimes ,OTRS receives a reply mail of a ticket , OTRS doesn't follow up >> this reply mail to the original ticket , but create a new ticket number and >> generates a new ticket for this mail . >> >> For example: >> OTRS generates a new ticket Ticket#2011062010000233 ,but not put the reply >> mail in the thread Ticket#2011062010000573. does that happen sometimes or always? -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
