Sometimes they are closed sometimes they are not. We allow follow ups to closed tickets which then reopen.
Thanks, AJ On 6/22/11 5:22 PM, "Renée Bäcker" <mailinglis...@renee-baecker.de> wrote: >Is the original ticket in a "closed" state? If so, do you allow >followups for closed tickets? > >On 22.06.2011 04:48, Anant Jain wrote: >> Not always. But fairly frequently. > >-- >Perl-Magazin: http://perl-magazin.de >Perl-Nachrichten: http://perl-nachrichten.de > > >--------------------------------------------------------------------- >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
