[otrs] Images in Auto-Response

2015-09-17 Thread Nick Bright
Greetings, We're trying to set up rich text auto responses. We drag & drop the image into the message and everything looks good. After saving, then re-opening the auto-response all of the images are stripped out. According to the guy working on it "it worked yesterday", so I'm not sure what

Re: [otrs] Images in Auto-Response

2015-09-17 Thread Dominik George
Hi Nick, > We're trying to set up rich text auto responses. We drag & drop the > image into the message and everything looks good. After saving, then > re-opening the auto-response all of the images are stripped out. > > According to the guy working on it "it worked yesterday", so I'm not > sure

Re: [otrs] Images in Auto-Response

2015-09-17 Thread Florian Edlhuber
Hi Dominik, Hi Nick, Hi Mailing List,   17/09/2015 20:08 - Dominik George wrote: > Nick wrote: >> We're trying to set up rich text auto responses. We drag & drop the >> image into the message and everything looks good. After saving, then >> re-opening the auto-response all of the images are strippe

Re: [otrs] Tickets not appearing in "Tickets in my queue"

2015-09-17 Thread Florian Edlhuber
Hi, 14/09/2015 19:43 - Alexandre Lima wrote: > I hope this is the right place to ask for help :) all OTRS community questions and ideas can be placed here. If you want commercial support, see your contract for support details. > My problem is that I have agents that own some queues, but when a t