Hi Nick, > We're trying to set up rich text auto responses. We drag & drop the > image into the message and everything looks good. After saving, then > re-opening the auto-response all of the images are stripped out. > > According to the guy working on it "it worked yesterday", so I'm not > sure what exactly might be going awry here.
not directly related to OTRS, but in general: Please do not do that. * Messages with images are huge. Some people have slow or limited internet access, and do not want to be transmitting large, useless data. It also puts unnecessary load on inboxes. * Auto-replies are an (unavoidable) PITA. Don't blow them up too much, that doesn't make anything better. * Auto-replies are backscatter. That is, they are sent back to whatever address a sender claimed. Large messages in auto-replies can be used to attack other users by making your site send large e-mail to their accounts. If you can, turn off auto-replies compeltely. If you can't, please keep them very short and conclusive. Another hint: If you are accepting encrypted e-mail; then *do not* send back an unencrypted auto-reply with a full quote - this is a serious information leak! Cheers, Nik -- Dominik George tarent solutions GmbH Service & Wartung / Infrastruktur Rochusstraße 2-4, D-53123 Bonn • http://www.tarent.de/ Tel: +49 228 54881-319 • Fax: +49 228 54881-235 HRB AG Bonn 5168 • USt-ID (VAT): DE122264941 Geschäftsführer: Dr. Stefan Barth, Kai Ebenrett, Boris Esser, Alexander Steeg
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