What SysConfig variable would need to be adjusted to control what
next-state options are selectable by the customer?
I want to restrict it to simply "open" or "closed", while internally we
use numerous other close reasons.
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- Nick Bright
Hello Nick
You can accomplish that using ACLs
El 9/09/2015 7:44 p. m., "Nick Bright" escribió:
> What SysConfig variable would need to be adjusted to control what
> next-state options are selectable by the customer?
>
> I want to restrict it to simply "open" or "closed", while internally we
> us
On 9/9/2015 7:42 PM, Nick Bright wrote:
What SysConfig variable would need to be adjusted to control what
next-state options are selectable by the customer?
I want to restrict it to simply "open" or "closed", while internally
we use numerous other close reasons.
I used this to restrict queu
On 9/9/2015 7:45 PM, Leonardo Certuche wrote:
Hello Nick
You can accomplish that using ACLs
Everything is easy when you know how.
I'm reviewing the documentation now, but really have no idea how to
accomplish this.
I think that this adapted example from
http://otrs.biz/3.0/en/html/acl.h
Yes you can. Instead of Queue use State. Do it in CustomerTicketZoom as
well
El 9/09/2015 7:48 p. m., "Nick Bright" escribió:
> On 9/9/2015 7:42 PM, Nick Bright wrote:
>
>> What SysConfig variable would need to be adjusted to control what
>> next-state options are selectable by the customer?
>>
On 9/9/2015 7:51 PM, Leonardo Certuche wrote:
Yes you can. Instead of Queue use State. Do it in CustomerTicketZoom
as well
$Self->{TicketAcl}->{'ACL-Customer-States'} = {
# match properties
Properties => {Frontend => {Action => ['CustomerTicketMessage'] }},
# retu
On 9/9/2015 7:55 PM, Nick Bright wrote:
I don't understand what "Do it in CustomerTicketZoom" means.
I see, it should be the Action target. This worked as desired:
$Self->{TicketAcl}->{'ACL-Customer-States'} = {
# match properties
Properties => {Frontend => {Action => ['C
-Original Message-
On 9/9/2015 7:55 PM, Nick Bright wrote:
> I don't understand what "Do it in CustomerTicketZoom" means.
Running a search in Sysconfig using CustomerTicketZoom and following the
bouncing ball...
I would guess that it was intended to point you to the
Admin|Sysconfig|Ticket:
