On 9/9/2015 7:45 PM, Leonardo Certuche wrote:
Hello Nick
You can accomplish that using ACLs
Everything is easy when you know how.
I'm reviewing the documentation now, but really have no idea how to
accomplish this.
I think that this adapted example from
http://otrs.biz/3.0/en/html/acl.html would work:
$Self->{TicketAcl}->{'ACL-Customer-States'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Queue => ['SUPPORT','Billing'],
}
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
State => ['closed', 'open']
}
}
};
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