Yes you can. Instead of Queue use State. Do it in CustomerTicketZoom as
well
El 9/09/2015 7:48 p. m., "Nick Bright" <nick.bri...@valnet.net> escribió:
> On 9/9/2015 7:42 PM, Nick Bright wrote:
>
>> What SysConfig variable would need to be adjusted to control what
>> next-state options are selectable by the customer?
>>
>> I want to restrict it to simply "open" or "closed", while internally we
>> use numerous other close reasons.
>>
>> I used this to restrict queues the same way:
>
>
> $Self->{TicketAcl}->{'ACL-Customer-Queues'} = {
> Properties => {Frontend => {Action => ['CustomerTicketMessage'] }},
> Possible => { Ticket => { Queue => ['SUPPORT','Billing'] } }};
>
>
> Perhaps this can be used to restrict close states as well? I'm just not
> quite sure how.
>
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