On 9/9/2015 7:42 PM, Nick Bright wrote:
What SysConfig variable would need to be adjusted to control what
next-state options are selectable by the customer?
I want to restrict it to simply "open" or "closed", while internally
we use numerous other close reasons.
I used this to restrict queues the same way:
$Self->{TicketAcl}->{'ACL-Customer-Queues'} = {
Properties => {Frontend => {Action => ['CustomerTicketMessage'] }},
Possible => { Ticket => { Queue => ['SUPPORT','Billing'] } }};
Perhaps this can be used to restrict close states as well? I'm just not
quite sure how.
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