> On 31 Jan 2015, at 17:29, Mathias Bräunling
> wrote:
>
> Hi,
>
> 31/01/2015 17:20 - Ml Ml wrote:
> Hello,
>
> we startet with otrs and Article attachments are stored in the DB until now.
> Of course the db is growing and growing we have about 10GB of DB and a backup
> takes ages ...
>
Well.. OTRS is telling you it is looking for a customer key.
Which is an attribute that can be used as a unique identifier for a customer
user.
Have you consulted the official documentation?
[1]http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html#ldap-customer-backend
--Ma
Hi Mathias,
thank you for your time.
Yes, it is configured.
I was unable to find the problem.
My Config.pm is here and I would appreciate if you look for an error.
*Config.pm:*
# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
# --
# Thi
What happens when if an agent "A” is mapped to a role "R” as well as to a group
“G”? What set of permissions will be applicable for A? Role -> Group or Agent
-> Group?
Sharad Mishra
sharad.m...@gmail.com
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