Hi Mathias,
thank you for your time.
Yes, it is configured.
I was unable to find the problem.
My Config.pm is here and I would appreciate if you look for an error.
*Config.pm:*
# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# Note:
#
# -->> Most OTRS configuration should be done via the OTRS web interface
# and the SysConfig. Only for some configuration, such as database
# credentials and customer data source changes, you should edit this
# file. For changes do customer data sources you can copy the
definitions
# from Kernel/Config/Defaults.pm and paste them in this file.
# Config.pm will not be overwritten when updating OTRS.
# --
package Kernel::Config;
#use strict;
use warnings;
use utf8;
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# The database host
$Self->{'DatabaseHost'} = '127.0.0.1';
# The database name
$Self->{'Database'} = "otrs";
# The database user
$Self->{'DatabaseUser'} = "otrs";
# The password of database user. You also can use
bin/otrs.CryptPassword.pl
# for crypted passwords
$Self->{'DatabasePw'} = '********';
# The database DSN for MySQL ==> more: "perldoc DBD::mysql"
$Self->{'DatabaseDSN'} =
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost}";
# The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg"
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a TCP/IP connection
# $Self->{DatabaseDSN} =
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# The database DSN for Microsoft SQL Server - only supported if OTRS is
# installed on Windows as well
# $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL
Server};Database=$Self->{Database};Server=$Self->{DatabaseHost},1433";
# The database DSN for Oracle ==> more: "perldoc DBD::oracle"
# $Self->{DatabaseDSN} =
"DBI:Oracle://$Self->{DatabaseHost}:1521/$Self->{Database}";
#
# $ENV{ORACLE_HOME} = '/path/to/your/oracle';
# $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS';
# $ENV{NLS_LANG} = 'AMERICAN_AMERICA.AL32UTF8';
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{CheckMXRecord} = 0;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{LogModule} = 'Kernel::System::Log::File';
$Self->{LogModule::LogFile} = '/var/log/otrs.log';
$Self->{Organization} = '*********';
$Self->{ProductName} = '***********';
$Self->{DefaultLanguage} = 'pt_BR';
$Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host1'} = '127.0.0.1';
$Self->{'AuthModule::LDAP::BaseDN1'} = 'dc=aa,dc=bbbbb,dc=ccc,dc=dd';
$Self->{'AuthModule::LDAP::UID1'} = 'uid';
$Self->{'AuthModule::LDAP::GroupDN'} =
'cn=atendentes,ou=Group,dc=aa,dc=bbbbb,dc=ccc,dc=dd';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
# $Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';
$Self->{AuthSyncModule} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = '127.0.0.1';
$Self->{'AuthSyncModule::LDAP::BaseDN'} =
'dc=aa,dc=bbbbb,dc=ccc,dc=dd';
$Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
# UserMobile => 'mobile',
};
# Attributes needed for group syncs
# (attribute name for group value key)
$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid';
# (attribute for type of group content UID/DN for full ldap name)
$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN';
# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of
first agent
# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
# AuthSyncModule::LDAP::UserSyncGroupsDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# groups to otrs groups, define the following.)
$Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = {
# # ldap group
'cn=NetAdmins,ou=Group,dc=aa,dc=bbbbb,dc=ccc,dc=dd' => {
# # otrs group
'admin' => {
# # permission
rw => 1,
ro => 1,
},
},
'cn=users,ou=Group,dc=aa,dc=bbbbb,dc=ccc,dc=dd' => {
'users' => {
rw => 1,
ro => 1,
},
}
};
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '127.0.0.1',
BaseDN => 'dc=clientes',
SSCOPE => 'sub',
},
},
# customer unique id
* CustomerKey => 'uid',*
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['uid', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'initials', 'sn'],
# # show now own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# # add a ldap filter for valid users (expert setting)
# # CustomerUserValidFilter => '(!(description=gesperrt))',
# # admin can't change customer preferences
AdminSetPreferences => 0,
# # cache time to live in sec. - cache any ldap queries
# CacheTTL => 0,
Map => [
# # note: Login, Email and CustomerID needed!
# # var, frontend, storage, shown (1=always,2=lite),
required, storage-type, http-link, readonly
[ 'UserTitle', 'Title', 'title', 1, 0,
'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1,
'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1,
'var', '', 0 ],
[ 'UserLogin', 'Username', 'uid', 1, 1,
'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1,
'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,
'var', '', 0 ],
# # [ 'UserCustomerIDs', 'CustomerIDs',
'second_customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0,
'var', '', 0 ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0,
'var', '', 0 ],
[ 'UserComment', 'Comment', 'description', 1, 0,
'var', '', 0 ],
],
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# end of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use base qw(Kernel::Config::Defaults);
# -----------------------------------------------------#
1;
On 2/2/2015 3:21 PM, Mathias Bräunling wrote:
Well.. OTRS is telling you it is looking for a customer key.
Which is an attribute that can be used as a unique identifier for a
customer user.
Have you consulted the official documentation?
http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html#ldap-customer-backend
--Mathias
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--
Cosme Corrêa
Canal SAC
+55 21 4042-6606
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
