Hello,
Is there a way/config , where I can get notification(email), once the
warranty /end date expires or before expiry of 1 month.
Generic Agent does not have such capacity.
I use 3.1.1
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OTRS mailing list: otrs - Webpage: h
You need to develop that or buy it from
http://feature-addons.de/otrs/ITSM%20ConfigurationManagement/CINotifications
(site is in German, but the module is in English and in German).
If you're interested in this add on, I can create a demo instance for
you and if you decide to buy it this week, you
Hi all
I am following the manual, but at the end I have some problems with the httpd
restart.
It fails due the perl Apache2::Return (Can't locate Apache2/Reload.pm), but
when I try to install it (like suggest form the otrs.CheckModules.pl) with "yum
install perl(Apache2::Reload)" I don't find
Hi Marco,
I think you have to install that using CPAN.
Regards
Daniel
-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Marco
Borsani
Gesendet: Donnerstag, 4. Dezember 2014 12:03
An: User questions and discussions about OTRS.
Betreff:
Yes normally via CPAN, in some cases you can use a rpm
http://rpm.pbone.net/index.php3?stat=3&search=perl-Apache2-Reload&srodzaj=3
Sander
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I know, I search the rpm file but I did not find that one for Centos 6.5
-Messaggio originale-
Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Sander
Goudswaard
Inviato: giovedì 4 dicembre 2014 15:07
A: 'User questions and discussions about OTRS.'
Oggetto: Re: [otrs]
Hello,
When agent closes the ticket, it is in red color and when one write the note,
its also in "red" color. So, its confusing. I would like to change the color of
NOTE. (I have enable Sysconfig setting: Ticket::UseArticleColors )
Any idea? Is it possible in OTRS 4.2 ?? Is there any developm
Hello,
I would like to know how to set up specific queues with a set of
pre-defined email addresses to forward tickets to (ex. the email addresses
of my external second line support) to avoid that the agents have to
manually enter the email addresses to forward to, as sometimes they make a
typo an
Hello,
Is it possible to have a queue which is a combined list, in chronological
order, of all tickets in all queues. The purpose of this is to enable an
agent working on multiple queues to work through all tickets in
chronological order and be able to easily see tickets which are getting
old, no
Hi,
04/12/2014 16:21 - John Koch wrote: I would like to know how to set up
specific queues with a set of pre-defined email addresses to forward tickets
to (ex. the email addresses of my external second line support) to avoid that
the agents have to manually enter the email addresses to forward to
Hi,
04/12/2014 16:22 - John Koch wrote: Is it possible to have a queue which is a
combined list, in chronological order, of all tickets in all queues. The
purpose of this is to enable an agent working on multiple queues to work
through all tickets in chronological order and be able to easily see
Hi,
04/12/2014 15:21 - Marco Borsani wrote: (...)
I know, I search the rpm file but I did not find that one for Centos 6.5
what about using EPEL as it is in documentation?
[1]http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installation-on-centos
--
Florian
[1]
http://
To upgrade from 3.3 to 4 , have you used this instructions ?
http://otrs.github.io/doc/manual/admin/4.0/en/html/upgrading.html
I do it again in another 3.3 system (staging) , but had same problems...
Regards
Marco
-Messaggio originale-
Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otr
Hi
I did it (not now, at th beginning)
# rpm -qa | grep epel-release-6-8.noarch
epel-release-6-8.noarch
Thanks
Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Florian
Edlhuber
Inviato: giovedì 4 dicembre 2014 16:32
A: otrs@otrs.org
Oggetto: Re: [otrs] : R: upgrade from 3.
On 04.12.14 16:32, Florian Edlhuber wrote:
Hi,
04/12/2014 15:21 - Marco Borsani wrote:
(...)
I know, I search the rpm file but I did not find that one for Centos 6.5
what about using EPEL as it is in documentation?
http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installa
Hi,
i've resolved this problem with this simple commands:
# yum install gcc make httpd-devel perl-Archive-Zip
# perl -MCPAN -e "install ModPerl::MM"
# perl -MCPAN -e "install Apache2::Reload"
Bye,
--
A Presto
Flynets
2014-12-04 16:36 GMT+01:00 Marco Borsani :
> To upgrade from 3.3 to 4 , have
Hi Florian,
Thanks for your reply. Could you please elaborate a bit on this answer:
* For predefined e-mail addresses, use event based notifications. Use
processes.*
Thanks!
On Thu, Dec 4, 2014 at 4:27 PM, Florian Edlhuber
wrote:
> Hi,
>
> 04/12/2014 16:21 - John Koch wrote:
> I would like
Hi,
I upgraded from OTRS 3.3 to 4.01.02 moving the system from Windows to Linux.
Everything is ok, except that when replying to a ticket the system is not
showing salutation, response template and signature TEXT but the following code:
$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"
With the switch from homebrew template system to Template::Toolkit the
syntax changed.
Your code should look like
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Translate(Localize(Data.Created, "TimeShort")) | html %] - [%
Data.OrigFromName | html %] [%
Great, it works now.
Many thanks for the very quick reply.
Paolo Mosconi
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Hi,
sorry @all for the wrong quoting in my last e-mails. I hope, it is fixed now.
04/12/2014 17:32 - John Koch wrote:
> Thanks for your reply. Could you please elaborate a bit on this answer:
> For predefined e-mail addresses, use event based notifications.
> Use processes.
Sorry to get you to d
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