Hi Florian, Thanks for your reply. Could you please elaborate a bit on this answer:
* For predefined e-mail addresses, use event based notifications. Use processes.* Thanks! On Thu, Dec 4, 2014 at 4:27 PM, Florian Edlhuber <florian.edlhu...@gmx.de> wrote: > Hi, > > 04/12/2014 16:21 - John Koch wrote: > I would like to know how to set up specific queues with a set of > pre-defined email addresses to forward tickets to (ex. the email addresses > of my external second line support) to avoid that the agents have to > manually enter the email addresses to forward to, as sometimes they make a > typo and the email doesn't get sent > > > It is a mail forward. There is by design no pre selected address. > To avoid typos, use correct backends. > For predefined e-mail addresses, use event based notifications. > Use processes. > > -- > Florian > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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