[otrs] R: OTRS: Agent Notifications

Do you mean that all the Agent Notifications arrive only to the ticket owner when it is locked but to all agents in the queue if the ticke t is unlocked ? Same behaviour for the other cases (not only for the note add) ? Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Gera

Re: [otrs] R: OTRS: Agent Notifications

Hi Marco, You have to activate the "Agent Notification" from "Notification Management". Navigation path: Admin->Ticket Settings->Notifications(Event) Best Regards, Sujeeva Tissaarachchi  On Wed, 19/11/14, Marco Borsani wrote: Subject: [otrs] R

[otrs] R: R: OTRS: Agent Notifications

Hi I already create some events in "Admin->Ticket Settings->Notifications(Event)", but It seems they are completely independent from the "Agent Notifications". Right now I do not understand the differences between those features... Regards -Messaggio originale- Da: otrs-boun...@otrs.or

Re: [otrs] R: R: OTRS: Agent Notifications

Hi there, I think you have not to create an event in 'Notification event' because any added note has configured by the OTRS system, so you need to test if Agents receive any updates from each other. I use the 'Notification event' if I want a ticket be escalated to manager, let me know the statu

[otrs] Upgrading from 3.1.21 to 3.3.10

Hello everyone, We wanted to upgrade our 3.1.21 to 3.3.10. Any intermediate upgrades required first? Thanks //M - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: h

Re: [otrs] Upgrading from 3.1.21 to 3.3.10

Hi, On 19.11.2014 12:14, Muhammad El-Sergani wrote: > Hello everyone, > > We wanted to upgrade our 3.1.21 to 3.3.10. > Any intermediate upgrades required first? Yes, you have to upgrade to 3.2.latest first (where latest is 16 at the moment). - Renée -- Perl / OTRS development: http://perl-serv

[otrs] OTRS ITSM and Standard

Hello everyone. I know this may be a stupid question, but I didn't find any specific answer, so... I have now a standard OTRS without the ITSM features, my employees use it for our Customer Service. Since we also have an IT Department who (i think) would benefit from the structure of OTRS, i was w

Re: [otrs] : Re: OTRS ITSM and Standard

Hi, 19/11/2014 12:39 - Finetti Stefano wrote: > I know this may be a stupid question, but I didn't find any specific answer, so... there are no stupid questions :) > I have now a standard OTRS without the ITSM features, my employees use it > for our Customer Service. very good.   > Since we a

Re: [otrs] OTRS ITSM and Standard

19/11/2014 12:35 - Finetti Stefano wrote: Hello everyone. I know this may be a stupid question, but I didn't find any specific answer, so...   I have now a standard OTRS without the ITSM features, my employees use it for our Customer Service. Since we also have an IT Department who (i think) wo

Re: [otrs] OTRS email to root user

No TypeID for 1 found means that the ID in the type database was not found. Assuming this is literally not the case, it means a default type that has id = 1 is disabled/invalid. On Tue, Nov 18, 2014 at 11:21 AM, Marco Borsani wrote: > Hi all, > > > > Often my root user receives this email: > >

Re: [otrs] OTRS ITSM and Standard

Hi, > > it depends on which parts of ITSM you install (you can also choose to > install only individual parts, e.g. install service management but do not > install CMDB). > > It will effect parts of the usage of OTRS. E.g. installing ITSM modules > will activate type and service if they have not be