No TypeID for 1 found means that the ID in the type database was not found. Assuming this is literally not the case, it means a default type that has id = 1 is disabled/invalid.
On Tue, Nov 18, 2014 at 11:21 AM, Marco Borsani <marco.bors...@lsweb.it> wrote: > Hi all, > > > > Often my root user receives this email: > > > > ---------- > > ERROR: OTRS-otrs.GenericAgent.pl-70 Perl: 5.10.1 OS: linux Time: Tue Nov > 18 12:00:02 2014 > > > > Message: No TypeID for 1 found! > > > > Traceback (18779): > > Module: Kernel::System::Type::TypeLookup (OTRS 3.3.9) Line: 383 > > Module: Kernel::System::Ticket::TicketGet (OTRS 3.3.9) Line: 1214 > > Module: > Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue::Run (OTRS > 3.3.9) Line: 45 > > Module: (eval) (OTRS 3.3.9) Line: 1326 > > Module: Kernel::System::GenericAgent::_JobRunTicket (OTRS 3.3.9) Line: > 1321 > > Module: Kernel::System::GenericAgent::JobRun (OTRS 3.3.9) Line: 521 > > Module: main::ExecuteConfigJobs (unknown version) Line: 170 > > Module: /opt/otrs/bin/otrs.GenericAgent.pl (unknown version) Line: 149 > > ---------- > > > > > > Any idea ? > > Regards > > > > Marco > > > > *Da:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Per conto di > *Mathias > Bräunling > *Inviato:* martedì 18 novembre 2014 12:50 > *A:* otrs@otrs.org > *Oggetto:* Re: [otrs] OTRS Appliance Errors > > > > Hi, > > if you are still struggling with this issue: Try either > a) the OTRS appliance (from otrs.com) or > b) use the Turnkey LAMP Stack instead and install OTRS there (so basically > what Lars is suggesting) > > You might also consult the documentation here: > http://otrs.github.io/doc/index.html > > --Mathias > > > > Hi Scott, > > I may have been unclear in my first message. What I meant was: If you > don’t have a > specific need for a turnkey solution, then do it yourself. Get a Linux > server > running and install OTRS on it. It’s not hard at all. > > The errors you are experiencing are not usual OTRS errors, hence nobody > has helped > you with them. > > > Lars > > > Den 07/10/2014 kl. 15.49 skrev Scott R. Morgan <smor...@mamafus.com>: > > > > The TurnkeyLinux Amazon Appliance I am using is a Debian Wheezy install > using standard aptitude packages. This VM is supposed to work out of the > box but it obviously doesn’t. I am trying to stomp errors out as I see them: > > In OTRS Error Log: > > OTRS-CGI-10 No plain article (article id 66) in database! > > and > > “/etc/ssl/certs not writable!” > > > > Any help pointing me in the right direction to fix these would be most > appreciated > > > > > > - - - - - - - - - - > > Thank you! > > > > Scott R. Morga > n > > > > > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org > <otrs-boun...@otrs.org>] On Behalf Of Lars Jørgensen > > Sent: Tuesday, October 07, 2014 3:21 AM > > To: User questions and discussions about OTRS. > > Subject: Re: [otrs] OTRS Appliance Errors > > > > 2014-10-06 19:56 GMT+02:00 Scott R. Morgan <smor...@mamafus.com>: > > I am on my second different aws OTRS appliance (previously JumpBox now > TurnkeyHub OTRS) and am still having a heck of a time getting a functional > system setup. > > > > Are you choosing the appliance for at specific reason? OTRS is not too > hard to get running, at least on a system supporting RPM packages. Amazon's > own AMI Linux is built on RedHat/CentOS and has the RPM system. You could > be up and running just by downloading the RPM package from otrs.com and > installing it. (As far as I remember, it's been a while). > > > > > > Lars > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > Lars > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -- > This message has been checked by ESVA and is believed to be clean. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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