Am 31.10.2014 23:28, schrieb Mike Morris:
I'm a bit embarrassed that I haven't been able to find all the
relevant setting(s) myself but... I haven't :-(
I want to make sure that no locked ticket is ever unlocked by the
system as a result of a timeout - so that only Agent actions can
result in
Hi,
We are pretty new to OTRS. We have it installed (ITSM also) in a test
environment. I've been importing CIs into the CMDB successfully and have
change the 'Computer' class definition to add some new fields. The new
fields are being added and my imports are working; when I do an export I
After submitting this, I'm wondering if I should have posted this to the
ITSM list?? Since I see that ITSM module referenced in the URL I
mentioned below. I THINK the CMDB is part of the base OTRS isn't it?
Please let me know if I'm posting in the wrong list.
Gene
From: otrs-boun...@o
Hello Gene, CMDB Module is part of the ITSM Package.
Regarding the display of the new fields, first thing to check is if the
ones you are displaying have those fields in, what happens if you try to
edit those items, are the new fields there and filled, when you check the
item history, you can see
Thanks! You are correct. Once I edited the CI, all the fields became
visible.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Alvaro Cordero
Sent: Monday, November 3, 2014 8:59 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Displaying added CI f
Hi
I am not able to fetchmail the error is "IMAP: Can't process mail, email no
1 is empty!.."
some times the error is "Can't create PID PostMasterMailbox, because it's
already running"
I cleared the running PostMasterMailbox in Mysql
Stopped all cron jobs
Changed # set binmode
# binmode (
If the mailbox is empty, it's because of simultaneous fetch of email. Make
sure root isn't running PostmasterMailbox at the same time as the otrs user.
On Mon, Nov 3, 2014 at 11:45 AM, rajesh kumar wrote:
> Hi
>
> I am not able to fetchmail the error is "IMAP: Can't process mail, email
> no 1 is
I Have disabled the cron job for the user otrs. Only cron job running is
with user root which is out of otrs using Crontab -e
On 3 Nov 2014 23:31, "Gerald Young" wrote:
> If the mailbox is empty, it's because of simultaneous fetch of email. Make
> sure root isn't running PostmasterMailbox at th
I want to make sure that no locked ticket is ever unlocked by the
system as a result of a timeout - so that only Agent actions can
result in an unlock.
I've searched in SysConfig for every combination of "(un)lock",
"time(out)" and "auto(matic)" I can think of, and changed several
settings... b
If it is a queue setting, this is not a sysconfig option, but a field in
the database. That's why you can't find it with the SysConfig search.
On 03.11.2014 23:23, Mike Morris wrote:
>
> However, now I wonder if the SysConfig search works as I assumed. So,
> for my next dumb question: I still cann
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