Hi,

 

We are pretty new to OTRS.  We have it installed (ITSM also)  in a test
environment.  I've been importing CIs into the CMDB successfully and have
change the 'Computer' class definition to add some new fields.  The new
fields are being added and my imports are working; when I do an export I
see all the data.

 

What I haven't figured out yet is how to get the new fields and their
values to display.  When I go to the CMDB overview and double click on a
'Computer' CI, I don't see any of the new fields.

 

How can I update this view so that my new fields are displayed?  It looks
like it is calling something from AgentITSMConfigItemZoom based upon the
URL.   Should I be looking under Admin in the web interface for this?

 

Thanks,

 

Gene

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