Thanks! You are correct. Once I edited the CI, all the fields became visible.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alvaro Cordero Sent: Monday, November 3, 2014 8:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Displaying added CI fields Hello Gene, CMDB Module is part of the ITSM Package. Regarding the display of the new fields, first thing to check is if the ones you are displaying have those fields in, what happens if you try to edit those items, are the new fields there and filled, when you check the item history, you can see the changes being applied? When you modify a class and you already had items, you won't see the new fields until you edit it. Regards 2014-11-03 8:42 GMT-06:00 Gene Matthews <gmatt...@hitachi-cta.com>: After submitting this, I’m wondering if I should have posted this to the ITSM list?? Since I see that ITSM module referenced in the URL I mentioned below. I THINK the CMDB is part of the base OTRS isn’t it? Please let me know if I’m posting in the wrong list. Gene From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gene Matthews Sent: Monday, November 3, 2014 8:38 AM To: otrs@otrs.org Subject: [otrs] Displaying added CI fields Hi, We are pretty new to OTRS. We have it installed (ITSM also) in a test environment. I’ve been importing CIs into the CMDB successfully and have change the ‘Computer’ class definition to add some new fields. The new fields are being added and my imports are working; when I do an export I see all the data. What I haven’t figured out yet is how to get the new fields and their values to display. When I go to the CMDB overview and double click on a ‘Computer’ CI, I don’t see any of the new fields. How can I update this view so that my new fields are displayed? It looks like it is calling something from AgentITSMConfigItemZoom based upon the URL. Should I be looking under Admin in the web interface for this? Thanks, Gene --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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