I love the potential of OTRS and want desperately to implement it at my current
project but after installing it on no less than four different machines, over
five different days, installing it using MySQL and Oracle, using the Windows,
Suse Linux and Ubuntu versions and consistently getting "Err
What do the OTRS-/Webserver-logs say? (The OTRS log is at
/var/log/otrs.log, where is something like C:\OTRS)
On 09.08.2013 17:21, jose.salvi...@accenture.com wrote:
> I love the potential of OTRS and want desperately to implement it at my
> current project but after installing it on no less th
Also, what version, what's the error, how can we replicate your experience?
On Fri, Aug 9, 2013 at 11:28 AM, Renee B wrote:
> What do the OTRS-/Webserver-logs say? (The OTRS log is at
> /var/log/otrs.log, where is something like C:\OTRS)
>
>
> On 09.08.2013 17:21, jose.salvi...@accenture.com w
Thank you for the reply Renee!
The otrs.log shows no errors - just notices.
[Fri Aug 9 07:58:00
2013][Notice][Kernel::System::AuthSession::DB::CheckSessionID] SessionID
(1243e608159c544084e757d571f616c726) idle timeout (14 h)! Don't grant access!!!
[Fri Aug 9 07:58:00
2013][Notice][Kernel::S
I replied to this earlier, but it does not seem to have gone through. Trying it
again and will truncate some of the log file messages.
Thank you for the reply Renee!
The otrs.log shows no errors - just notices.
[Fri Aug 9 08:06:48 2013][Notice][Kernel::System::Web::InterfaceAgent::Run]
Respons
Thanks for the support Gerald. I have been using 3.2.9 for Windows. Im not sure
how you can replicate it, but sadly I can replicate it very easily. Here is how
I do it - after a successful install do the following:
1 - create a ticket
2 - Assign the ticket to queue Misc
BAM - error pops up
It m
On 09.08.2013 17:55, jose.salvi...@accenture.com wrote:
> I replied to this earlier, but it does not seem to have gone through. Trying
> it again and will truncate some of the log file messages.
>
> Thank you for the reply Renee!
> The otrs.log shows no errors - just notices.
>
And the webserver
I could only find three *.log files in the OTRS folder, otrs (which I send
you), Performance and Ticket Counter. None of those showed any errors at all.
Is the webserver log in some other area under a different name?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs
Jose, did you try it on more than one web browsers and different client
machines? Which one are you using? Any addons / plugins installed? Which
ones?
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
On 08/0
Great questions Daniel!
I have tried four different physical machines and one virtual with the same
result. I tried it primarily in Chrome but have also used IE 10 and Firefox.
They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I ha
Did you check the defatul apache error_log?? Maybe it is logging your
OTRS errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
On 08/09/13 14:21, jose.salv
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not
sure where else to look for those logs. Thanks again for the support. It seems
as if my issue is unique and not easy for anyone else to replicate. This is SO
frustrating because I KNOW OTRS would be a great fit for us h
Jose, by default apache logs will be at /var/log/httpd or
/var/log/apache2 depending on your distro. I recommend you to run it on
Linux. I've never managed to install it on Windows.
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov
Thanks Daniel. All I have in /var/log is otrs (the contents of which I shared
earlier), otrs.log, Performance and TicketCounter. No errors in any of those
logs. There is no httpd or apache2 folder or file in /var/log?!
I tried to installed it on Ubuntu and Suse, but forget what didn't work?! Wha
CentOS 6.4 x64! If there is an apache installed via repositories, the
folders /var/log/httpd or apache2 must exist. Or did you compile Apache
from sources? AFAIK Apache won't be able to start if there's no log folders.
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da
Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?!
Daniel (or anyone) do you know what versions of Windows are supported? I know
for you Daniel you never got it to work under Windows, but that is my best
option. I am using Windows 7 - could that be the problem?
I installed OTRS on a Windows server - all other attempts were Windows 7 - and
was able to get much more detail in the logs. The one consistent error is
"Unable to calculate time scale" - any ideas?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf O
On 09.08.2013 21:34, jose.salvi...@accenture.com wrote:
> Httpd lives in /otrs/var but there are no log files anywhere in that
> folder?!?!
> Daniel (or anyone) do you know what versions of Windows are supported? I know
> for you Daniel you never got it to work under Windows, but that is my best
All that I see in the C:\OTRS folder of my Windows 7 install is:
CRONw
Nysql
OTRS
Otrs4win
StrawberryPerl
Uninstall (file)
In my Windows Server 2012 install however I DO see Apache and the log file
shows an "Unable to calculate time scale" error each time the error occurs!
Any ideas? Thanks aga
Hi
could it be something like http://bugs.otrs.org/show_bug.cgi?id=7337 ?
can you please try to:
deinstall JSON::XS
an correct otrs.SetPermissions
make an otrs.RebuildConfig.pl, otrs.DeleteCache.pl
restart your webserver
and try again?
If this does not help, try to deinstall YAML::XS (same as
Flo, that did it! Interestingly, it didn’t work in my Windows Server 2012
install but when I deinstalled JSON::XS on my Windows 7 install everything
started to work! Thank you all VERY much for the support!
Ciao
Jose
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Floria
I created a Change template with a condition that says if Workorder Title =
"Standard Change" is added then set Change State to "Approved".
I then used that template to create a new Change and added a Workorder with the
title "Standard Change" expecting my Change to move to Accepted, but nothing
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