Re: [otrs] allow only authenticated customer to open ticket via mail

2012-08-02 Thread Gerald Young
Did you see this? http://forums.otterhub.org/viewtopic.php?f=60&t=6586 On Thu, Aug 2, 2012 at 9:59 AM, Stefano Ricci wrote: > my problem is that i have otrs in windows version, my email server is > exchange 2010... > > i can create a simple role on the server mail without any problem... but i >

Re: [otrs] allow only authenticated customer to open ticket via mail

2012-08-02 Thread Stefano Ricci
my problem is that i have otrs in windows version, my email server is exchange 2010... i can create a simple role on the server mail without any problem... but i prefer that otrs decide to ignore the email... because i have a big database with more customer (not more customer from same company, bu

Re: [otrs] allow only authenticated customer to open ticket via mail

2012-08-02 Thread Leonardo Certuche
Hello, I guess you could use procmail before delivering the message to OTRS, there's an old thread that talks about the same topic: http://www.mhonarc.org/archive/html/procmail/2001-02/msg00063.html Another choice could be using postmaster filters Regards, Leonardo Certuche www.itconsultores.co