my problem is that i have otrs in windows version, my email server is exchange 2010...
i can create a simple role on the server mail without any problem... but i prefer that otrs decide to ignore the email... because i have a big database with more customer (not more customer from same company, but more company with few customer), and manualy manage the filter on email can create some problem... i have this ask: when i dont't use login througt active directory the software filter email from unknow client, why now not? On 2 August 2012 15:43, Leonardo Certuche < leonardo.certu...@itconsultores.com.co> wrote: > Hello, > > I guess you could use procmail before delivering the message to OTRS, > there's an old thread that talks about the same topic: > http://www.mhonarc.org/archive/html/procmail/2001-02/msg00063.html > > Another choice could be using postmaster filters > > Regards, > > Leonardo Certuche > www.itconsultores.com.co > Medellín, Colombia > > > On 2 August 2012 08:34, Stefano Ricci <stefano.ri...@riccimatic.com>wrote: > >> hi to all.... i search a way to do this configuration in my sitauation... >> >> in a previous configuration (only local database, no active directory for >> agents and customers) OTRS filter email from unknow customer... only if >> your email is in database the system open the ticket... >> >> now i put in config.pm some code to verify the credentials of a customer >> in local database an more active directoris... >> >> on web interface an unknow user can not login and open tickets, but if i >> send email from an unknow address the system read the email and open the >> tickets... >> >> any idea? >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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