Did you see this? http://forums.otterhub.org/viewtopic.php?f=60&t=6586
On Thu, Aug 2, 2012 at 9:59 AM, Stefano Ricci <stefano.ri...@riccimatic.com>wrote: > my problem is that i have otrs in windows version, my email server is > exchange 2010... > > i can create a simple role on the server mail without any problem... but i > prefer that otrs decide to ignore the email... because i have a big > database with more customer (not more customer from same company, but more > company with few customer), and manualy manage the filter on email can > create some problem... > > i have this ask: when i dont't use login througt active directory the > software filter email from unknow client, why now not? > > On 2 August 2012 15:43, Leonardo Certuche < > leonardo.certu...@itconsultores.com.co> wrote: > >> Hello, >> >> I guess you could use procmail before delivering the message to OTRS, >> there's an old thread that talks about the same topic: >> http://www.mhonarc.org/archive/html/procmail/2001-02/msg00063.html >> >> Another choice could be using postmaster filters >> >> Regards, >> >> Leonardo Certuche >> www.itconsultores.com.co >> Medellín, Colombia >> >> >> On 2 August 2012 08:34, Stefano Ricci <stefano.ri...@riccimatic.com>wrote: >> >>> hi to all.... i search a way to do this configuration in my sitauation... >>> >>> in a previous configuration (only local database, no active directory >>> for agents and customers) OTRS filter email from unknow customer... only if >>> your email is in database the system open the ticket... >>> >>> now i put in config.pm some code to verify the credentials of a >>> customer in local database an more active directoris... >>> >>> on web interface an unknow user can not login and open tickets, but if i >>> send email from an unknow address the system read the email and open the >>> tickets... >>> >>> any idea? >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
